Leads technical response to critical telecom network and product outages. Responsibilities include fault isolation, multidomain troubleshooting, recovery strategy execution, root-cause analysis, emergency status reporting, executive and customer communications, review boards, recovery playbooks, mentoring, and deployment support. Requires extensive telecom cloud, networking, virtualization, monitoring, and troubleshooting expertise, along with strong leadership, communication, presentation, and customer-handling skills.
Join our Team
About this opportunity:
We are seeking an Emergency Recovery Architect (SA Cloud) to join our Global Emergency Handling team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.
What you will do:
The skills you bring :
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 792151
About this opportunity:
We are seeking an Emergency Recovery Architect (SA Cloud) to join our Global Emergency Handling team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.
What you will do:
- Emergency handling support for critical customer emergency.
- Technical leadership during network outages.
- End-to-end fault isolation across multi-domain and multi-vendor solutions.
- Recovery strategy definition and execution.
- Multidomain troubleshooting and investigation.
- Data-driven analysis using logs, traces, alarms, and observability tools.
- Technical recommendations and recovery plans.
- Task Force and BCs technical support.
- Emergency status updates and periodic reports.
- Executive management updates during major outages.
- Customer communication support during emergency events.
- Root Cause Analysis (RCA) support & Root Cause Analysis (RCA).
- Lead Emergency Review Boards (ERB) discussions.
- Technical presentation for ERC and other support organizations.
- Knowledge management updates.
- Recovery playbooks and troubleshooting frameworks.
- Competence development, mentoring, and coaching.
- Support/Participate in deployment of solutions for the assigned Projects/Assignments.
The skills you bring :
- Bachelor's degree in engineering required.
- 7+ years of experience in customer support/troubleshooting in Telecom network of a vendor and/or a service provider
- At least 5 years of experience as a Solution Architect /Solution Integrator in Telecom Domain mainly in Cloud technologies (CNIS, CCD, Red Hat Enterprise Linux, Oracle Solaris, Mirantis OpenStack, Kubernetes / Containerized environments, SDN / SDI, CEE / CCD, Virtualization and Cloud networking, Compute and storage, infrastructure, TCP/IP and network troubleshooting, Cloud monitoring, logs, alarms and KPI analysis)
- Effective Communication Skills and Problem-Solving Skills
- Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
- Excellent Presentation, Interpersonal skills & Customer Handling Skills
- Customer Centric Skills (Culture)/Strategic/Creative/Innovative thinking.
- Candidate should be flexible working in the shifts.
- Effective Leadership skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 792151
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
