The role includes providing technical expertise for DWDM networks, monitoring tickets, troubleshooting, ensuring service availability, and collaborating on field activities.
Join our Team
About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
Actively monitor ticket queues to ensure timely response to tickets!
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).
Responsible for analysis & rectification of critical/non-critical Faults and alarms.
First point of contact for resolution of any alarm/event/KPI related issues.
Handling Configuration Support & fault analysis.
The skills you bring:
Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.
Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.
Working experience of configuration network having BGP, MPLS, L2VPN.
Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.
3-7 years of experience in troubleshooting of services outages and restoring within defined SLA duration.
Comfortable in performing change requests as per designed MOP.
Able to investigate and fix recurring faults/problems.
Good knowledge of MS Office tools like Excel, word, Power Point etc.
Knowledge of Microwave, DWDM & ASON is a plus.
Routing & switching professional certification and OEM certification is a plus.
About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
Actively monitor ticket queues to ensure timely response to tickets!
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).
Responsible for analysis & rectification of critical/non-critical Faults and alarms.
First point of contact for resolution of any alarm/event/KPI related issues.
Handling Configuration Support & fault analysis.
The skills you bring:
Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.
Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.
Working experience of configuration network having BGP, MPLS, L2VPN.
Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.
3-7 years of experience in troubleshooting of services outages and restoring within defined SLA duration.
Comfortable in performing change requests as per designed MOP.
Able to investigate and fix recurring faults/problems.
Good knowledge of MS Office tools like Excel, word, Power Point etc.
Knowledge of Microwave, DWDM & ASON is a plus.
Routing & switching professional certification and OEM certification is a plus.
Top Skills
Bgp
Dwdm
Fiber
Is-Is
L2Vpn
Microwave
Mpls
Vrf
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves providing technical expertise in DWDM and L2/L3 networks, ensuring service availability, incident analysis, remote troubleshooting, and collaboration with field technicians on network issues.
Top Skills:
BgpDwdmFiberIs-IsL2VpnMicrowaveMplsMS Office
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Specialist-DWDM role involves providing technical leadership, troubleshooting service outages, and collaborating with field technicians to ensure network performance and availability.
Top Skills:
BgpDwdmFiberIs-IsL2VpnMicrowaveMplsNokia DevicesOtn
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Senior Solution Integrator will enhance digital engineering workflows, ensure model accuracy, support automation initiatives, and provide end-user support while collaborating with multidisciplinary teams.
Top Skills:
AutocadBimCobieDynamoIfcIso 19650Revit
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
