Engineer, Salesforce(Case Management & Knowledge management)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Role Name:

Engineer, Salesforce

Reports to (role):

• Technical Leader

Key Stakeholder Relationships:

• Product owner, Technical Leader, Solution Architect, Business SME, Business Analyst

Role Purpose:

Rockwell Automation's Salesforce enables Software and Service contracts and renewal process and is a critical application for company's digital transformation to enable annual recurring revenue.

As an experienced and passionate member of an agile capability team you will deploy leading edge engineering and product configuration solutions to deliver value to our customers. The team uses multiple technologies including Azure cloud to provide these new solutions.

Responsibilities:

• Bachelor's Degree in computer science, management information systems, engineering, or related field
• Minimum 5 yrs of experience as a Salesforce developer

CPQ Knowledge:

• In-depth understanding of Salesforce CPQ (formerly known as Steelbrick CPQ).
• Configure and customise CPQ solutions based on our requirements.
• Experience with Price Rules, Discount Schedules, Product Rules, and other CPQ functionalities.

Technical Skills:

• Proficiency in programming languages such as Apex, Visualforce, and JavaScript.
• Knowledge of web technologies like HTML, CSS, and JavaScript frameworks (e.g., Angular, React).
• Familiarity with REST and SOAP APIs for integrating Salesforce with other systems.
• 3+ years of experience in Case Management & Knowledge management.
• Experience with version control systems (e.g., Git).

Integration Skills:

• Experience integrating Salesforce CPQ with other business systems, such as ERP or billing platforms.
• Knowledge of middleware tools like MuleSoft or Salesforce Integration Cloud.

Customization and Configuration:

• Proficiency in customising Salesforce CPQ objects, layouts, and workflows.
• Create custom validation rules, triggers, and automation.

Test and Debugging:

• Experience reviewing code to find and address potential issues and defects testing and debugging skills to ensure the stability and reliability of CPQ solutions.

CPQ Certifications:

• Salesforce CPQ Specialist Certification or equivalent certifications related to Salesforce and CPQ.
• Unwaver commitment to, and the ability to model, the standards of behaviour set in our Code of Conduct
• Collaborate within capability team and with others
• Enthusiasm for and partnership across the organisation at all levels
• Cultivate networks with people across a variety of responsibilities and locations
• Values working in a team oriented culture and building agreement with partners before making main decisions
• Pursue personal learning, development of skills in job-related technical and professional areas
• Participate in global calls and meetings by phone or in-person
• Coordinate with other data analysts and product selection team members
• Promote the values of a diverse work force

Benefits:

• The ability to collaborate with, learn from colleagues in a complex, global organisation.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.

Primary work location: Pune, India.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-SK2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.