HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.
What You Will Do:
- Provides support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management.
- Evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
- Responds to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
- Communicates with line of business and management the overall status and health of the application.
- Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
- Provides real-time restoration and triaging of issues impacting technical services (application/infrastructure) to OEM and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Mentoring / training other team members as well creating technical documentation.
- Work in rotational shifts and provides 24x7 on call support.
What You Need
- Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science
- Possess 5 to 7 years of IT services background especially with automotive experience.
- Strong knowledge on Java based application stack with good understanding of NoSQL database such as MongoDB
- Strong knowledge of Automotive Industry IoT solutions based on AWS & Kubernetes
- Strong knowledge of HiveMQ, Kafka and MQTT protocols
- Sound knowledge on Camunda Zeebe workflow manager
- Strong knowledge on edge computing especially from automotive and connected vehicles solutions.
- Strong working experience in analyzing & problem solving using logs and metrics using Logging solution such as GrayLog or Splunk and APM solution such as DataDog or AppDynamics.
- Experience or demonstrated capability in supporting IT operations teams in complex and dynamic environments requiring 24/7 support.
- Experienced in establishing ITIL based standard processes and managing performance to achieve key metrics.
- Supporting and mentoring technical support teams and helping team members achieve excellence
- Skills on Application performance management (APM) & distributed tracing
- Knowledge on automation and ability to visualize automation framework that will provide operational efficiencies and faster identification and resolutions.
What is Nice to Have
- Excellent service management skills
- Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies and business concepts
- Sound knowledge in Cloud based infrastructure preferably AWS
- Experienced in establishing ITIL based standard processes and managing performance to achieve key metrics
- Experience in working in IT operations teams in complex and dynamic environments requiring 24/7 support
What Makes You Eligible
- Strong customer and application operations centric approach with strong technical background.
- Be willing to work in a flexible work schedule that are aligned with different time zones of the customer environments.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
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