The role involves supporting the engineering teams within Saviynt Labs by designing, building, and running SaaS software based on cutting-edge technologies, contributing towards product innovation and enhancing customer experience.
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
Shift Time- 5:30pm- 2:30pm
Top Skills
AWS
Azure
GCP
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The Engineer in Support Operations will be responsible for communicating with customers to resolve incidents related to Identity and Access Management solutions, ensuring high customer satisfaction. The role involves troubleshooting, providing technical analysis, publishing knowledge articles, and collaborating closely with internal teams. A strong background in IAM tools and database operations is essential.
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In this role, you will communicate with end users to resolve support issues, troubleshoot incidents, and collaborate with teams to enhance documentation and service quality. You will work with identity and access management tools and cloud technologies to ensure customer satisfaction and efficient operation of services.
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The Engineer-Support Operations role at Saviynt involves communicating with customers, troubleshooting incidents, and working closely with teams to support Identity and Access Management solutions. Key responsibilities include resolving technical issues, publishing knowledge articles, and ensuring customer satisfaction through effective communication.
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