Provides telecom Operations and Maintenance support for core and cloud systems, manages critical incidents and emergencies, performs troubleshooting and root-cause analysis, supports node acceptance testing and technology rollouts, and drives automation and AI-based predictive maintenance. The role also monitors operational performance, manages access controls, supports Ericsson standards, and collaborates with regional and global technical teams on escalated issues.
Join our Team
About this opportunity:
Ericsson is looking for a diligent and competent Domain Support Specialist. to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting.
What you will do:
• Deliver O&M support, ensuring availability and performance of core and cloud systems.• Lead incident and emergency handling, providing timely resolution and RCA for critical events.• Support project execution including new node acceptance tests and technology rollouts.• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.• Ensure MIR release and user access controls in line with Ericsson standards.• Interface with regional and global support teams for escalated issues and knowledge sharing.
The skills you bring:
• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.• Hands-on experience with Ericsson Charging System preferred.• Exposure to AI/ML-driven operations or automation frameworks is an advantage.• Familiarity with incident, problem, and change management processes.• Intelligent Networks (IN), CAMEL, INAP.• Voice Call & Signaling Routing, Network Architecture & Protocols.• End-to-End Performance Audit & Optimization.• Knowledge of AI-based monitoring and data analytics tools.• ITIL, Oracle, CCNA, Red Hat.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 792583
About this opportunity:
Ericsson is looking for a diligent and competent Domain Support Specialist. to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting.
What you will do:
• Deliver O&M support, ensuring availability and performance of core and cloud systems.• Lead incident and emergency handling, providing timely resolution and RCA for critical events.• Support project execution including new node acceptance tests and technology rollouts.• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.• Ensure MIR release and user access controls in line with Ericsson standards.• Interface with regional and global support teams for escalated issues and knowledge sharing.
The skills you bring:
• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.• Hands-on experience with Ericsson Charging System preferred.• Exposure to AI/ML-driven operations or automation frameworks is an advantage.• Familiarity with incident, problem, and change management processes.• Intelligent Networks (IN), CAMEL, INAP.• Voice Call & Signaling Routing, Network Architecture & Protocols.• End-to-End Performance Audit & Optimization.• Knowledge of AI-based monitoring and data analytics tools.• ITIL, Oracle, CCNA, Red Hat.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 792583
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
