Enterprise Application Support - Monitoring Analyst

Job Title: Enterprise Application Support - Monitoring

Location: Mumbai / Bangalore

Job Type: Full-Time

About Us:
At Clearwater, we are dedicated to providing world-class enterprise applications, ensuring their performance and availability to support our clients in the ever-evolving fintech landscape. Our Enterprise Application Support team plays a vital role in maintaining the smooth operation of critical business systems, driving innovation and excellence in our technology offerings.

The Role:
We are seeking an experienced and motivated individual to join our Enterprise Application Support team. In this role, you will be responsible for monitoring and maintaining the performance, availability, and stability of our enterprise-level applications. You will work collaboratively with cross-functional teams to ensure our systems run efficiently and effectively.

What You’ll Do:

• Administer and manage monitoring tools such as Datadog, ELK, Grafana, and Prometheus.
• Perform scheduled job monitoring and incident management, addressing issues as they arise.
• Facilitate outage communication and coordination among stakeholders.
• Utilize ITIL principles for effective problem management.
• Monitor applications, servers, networks, databases, and storage systems.
• Troubleshoot and identify issues within the IT infrastructure environment.
• Demonstrate a solid understanding of Linux/Unix fundamentals, focusing on subsystems such as memory, storage, networks, CPU, disk, filesystems, and services.
• Scripting knowledge in Linux/Unix is a plus.
• Exhibit strong logical and analytical skills with a good understanding of IT infrastructure.
• Be comfortable working in a 24/5 shift environment.
• Manage infrastructure monitoring tools effectively, responding to alerts, performing initial triage, and escalating as necessary.
• Maintain and update dashboards for server and network monitoring, including monitoring network traffic, bandwidth, hardware, uptime, and performance.
• Prepare and maintain documentation and reports, providing follow-up status on identified tasks.
• Create daily and weekly reports based on specified formats for designated recipients.
• Implement and maintain standard escalation procedures in alignment with the communication plan, ensuring timely escalation and reporting of alerts according to defined roles and responsibilities.

What You’ll Need:

• 2 to 5 years of experience in application and infrastructure monitoring within a global enterprise environment.
• Strong experience in the creation and fine-tuning of advanced alerts for monitored nodes.
• Excellent documentation and communication skills.
• A Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.