Leads the design, deployment, governance, and continuous improvement of scalable Managed Services processes. Collaborates with business and portfolio teams to align processes with TM Forum ANO frameworks, contractual commitments, and customer needs. Responsibilities include optimizing system logic, supporting pre-sales and post-sales initiatives, developing process portfolios, contributing to RFP responses, and applying ITIL, eTOM, Lean, Six Sigma, automation, AI/ML, analytics, and BPMS practices.
Join our Team
About this opportunity:
The EOE Process Improvement Manager within SL Operate Service Management is responsible for designing/deploying scalable processes, aligned to ANO strategy and ensuring the processes are best in class, with continuous improvements via best practices.
What you will do:
The skills you bring:
Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Job details: Process Manager
About this opportunity:
The EOE Process Improvement Manager within SL Operate Service Management is responsible for designing/deploying scalable processes, aligned to ANO strategy and ensuring the processes are best in class, with continuous improvements via best practices.
What you will do:
- Collaborate with EOE Process Governance Manager and Portfolio Managers to design and develop scalable and standardized process solutions taking into account the alignment with TM Forums ANO framework.
- Engage with MS Business Units to co-develop fit-for-purpose process deployment strategies that align with delivery goals and contractual commitments.
- Revise and optimize existing system logic and procedures for improved process efficiency and integration with broader process architecture.
- Drive Process development initiatives for MS Contract, including pre-sales, post-sales, and continuous improvement efforts across Managed Services (MS) business units.
- Contribute to RFP responses by tailoring MS Process and MSTOP/EOE framework solutions to address customer and internal Ericsson requirements.
- Expand the MS Process portfolio and footprint by engaging across Business Units (BUs) and Customer Units (CUs) to meet evolving needs.
The skills you bring:
- Industry experience: 8+ years.
- BSc/BTech/BE or equivalent degree.
- Managed Services hands-on experience within NOC/ MSCLT.
- Basic telecom knowledge.
- Trained or certified on the process framework of ITIL and/or eTOM.
- Excellent knowledge of MSDP tool suite and Automation, AI/ML & Analytics, BPMS etc.
- Ability to explain relevant Process frameworks.
- Knowledge about TMForum ANO framework.
- Six Sigma / Lean training and implementation experience Working knowledge of relevant ISO Standards.
Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Job details: Process Manager
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
