Experience Research Associate

Job Description
Are you ready to shape the future of private banking? In this role, you will help drive innovation and excellence in digital product design, creating impactful experiences that strengthen client-advisor relationships. Join us to make a difference in the financial world.
As an Experience Research Associate in the Wealth Management team, you will take on a more strategic role within the UX team, leading user research initiatives and providing high-level insights to drive design and product decisions. You will collaborate closely with designers, product managers, and senior stakeholders to ensure our products are not only user-friendly but also aligned with the strategic goals of our organization and the needs of our diverse user base.
Job Responsibilities:

• Lead and conduct comprehensive user research using a variety of advanced methods, including in-depth interviews, surveys, usability testing, and ethnographic studies.
• Design and execute research studies, overseeing participant recruitment, data collection, and analysis to ensure high-quality outcomes.
• Synthesize qualitative and quantitative data to uncover deep insights, patterns, and opportunities for enhancing user experience.
• Develop and deliver detailed research reports and presentations, effectively communicating findings and strategic recommendations to the UX team and senior stakeholders.
• Collaborate with designers and product managers to integrate user feedback into the design and development process, ensuring user-centered solutions.
• Stay at the forefront of industry trends and innovations, incorporating new knowledge into team strategies and insights.

Required qualifications, capabilities and skills

• 4+ years of experience in a UX research role, with a proven track record of leading research projects.
• Proficiency in a wide range of UX research methods and tools.
• Strong analytical and strategic thinking skills, with the ability to translate complex data into actionable insights.
• Excellent written and verbal communication skills, with experience presenting to senior stakeholders.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• Keen attention to detail and a deep passion for understanding user behavior and needs.

Preferred qualifications, capabilities and skills

• Experience with advanced usability testing tools (e.g., UserTesting, Maze, Optimal Workshop).
• Proficiency in design tools (e.g., Figma) and an understanding of design principles.
• Experience in service/journey design and mapping.
• Proven ability to build relationships and advocate for user experience research at a senior level.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.