Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Your team
You will be part of Teya’s Customer Management function in Hungary. This team is responsible for ensuring that merchants receive the highest level of support, operational continuity, and long-term satisfaction. You will play a direct role in shaping how merchants experience Teya every day.
Your Mission
The mission of our Customer Support Specialist is to provide the highest quality service possible for our merchants. In this respect, your role rests on three main pillars:
Providing Field Service:
When merchants are faced with problems, the Customer Support Specialist needs to provide the solutions. This means that they must be equipped with an in-depth understanding of our offering and product range, alongside possessing the technological aptitude to handle incoming support requests through our systems.
Managing Merchant Relationships:
Everything we do at Teya is done with one shared goal - providing the greatest value to our merchants. With that in mind, the role played by the Agent is central, as they are going to be the spokesperson of our merchants. It is of great importance to us to feel their struggles first-hand, so that we can come up with a solution as fast as humanly possible.
Deliveries:
We want to offer a personalised experience to our merchants, which will involve our Customer Support Specialist going to their businesses to assist with any potential issues they might be facing (e.g. installation, on-site technical support, etc.).
Your Story
We are looking for someone who is diligent and thorough in their work, has exceptional social skills, strives to improve our processes continuously, and is always eager to listen to and understand the challenges faced by our merchants
We are looking for someone who aims for the impossible, delivers outstanding results, and has a strong teamwork-oriented mindset. You will need to be flexible, a quick learner, someone who is not afraid to take full ownership of their role, and willing to travel
Tech-savviness will be of great advantage in this role, both on hardware (terminals) and software (internal systems) levels
You do not need to have a lot of experience – as long as you are eager to learn and improve every day, we welcome your application
Fluency in English and Hungarian is a must
You will need to have the right to work in Hungary and possess a category B driver’s license
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
