As a Forward Deployed Engineer, you will diagnose AI workflow issues, provide integration guidance, and offer insights to improve customer experiences.
Role description: This role is with one of our prominent portfolio companies.
Key Responsibilities
Key Responsibilities
- Work directly with customers to diagnose issues in their AI-driven workflows and surface the root causes
- Provide hands-on guidance on integration patterns, implementation approaches, and configuration decisions
- Deeply understand how customers are using the product and translate those insights into actionable feedback for the engineering team
- Build lightweight sample apps, walkthroughs, and technical how-tos that help users adopt the platform with confidence
- Resolve complexities related to APIs, model behavior, token handling, error flows, and failover setups
- Strong grasp of API mechanics, request/response flows, and web-based systems
- Ability to read and reason about code; familiarity with Python, JavaScript, or TypeScript is useful
- Experience working with LLM-based services (OpenAI, Anthropic, etc.) and an understanding of their typical failure modes
- Comfortable digging through logs, deciphering error outputs, and mapping how data moves through a system
- Proficiency with tools used for testing and inspecting APIs — whether Postman, curl, or equivalents
Top Skills
APIs
Curl
JavaScript
Openai
Postman
Python
Typescript
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