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Role description: This role is with one of our prominent portfolio companies.
Key Responsibilities
Key Responsibilities
- Work directly with customers to diagnose issues in their AI-driven workflows and surface the root causes
- Provide hands-on guidance on integration patterns, implementation approaches, and configuration decisions
- Deeply understand how customers are using the product and translate those insights into actionable feedback for the engineering team
- Build lightweight sample apps, walkthroughs, and technical how-tos that help users adopt the platform with confidence
- Resolve complexities related to APIs, model behavior, token handling, error flows, and failover setups
- Strong grasp of API mechanics, request/response flows, and web-based systems
- Ability to read and reason about code; familiarity with Python, JavaScript, or TypeScript is useful
- Experience working with LLM-based services (OpenAI, Anthropic, etc.) and an understanding of their typical failure modes
- Comfortable digging through logs, deciphering error outputs, and mapping how data moves through a system
- Proficiency with tools used for testing and inspecting APIs — whether Postman, curl, or equivalents
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
