Company Description
About Increasingly
Increasingly is an award-winning, fast-growing retail technology company focused specifically on the automation of cross-selling for online retailers.
Our clients include large global corporations like Samsung & Canon to several small to medium size retailers across the globe. Our AI-based algorithms help a customer buying a TV on Samsung to find the matching sound bar & purchase both together.
Increasingly is headquartered in London with offices in Lisbon & Bangalore. We work with clients in over 30 countries & 20 languages.
We are looking to rapidly expand our technology & product development operations in India. And we need smart, ambitious people like you who enjoy a fun yet challenging work environment.
We believe strongly that diversity & inclusion are the foundations for a lasting, incredible culture. We also believe that it’s important to get the balance right between work & life.
Job Description
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity
Qualifications
- 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Must possess knowledge of JavaScript, HTML, CSS, REST API, JSON
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Comfortable working in and assisting others through company help desk software, such as Zendesk or other case management software
