Global Quality Management - Quality Analyst

Job Description
Join our Global Quality Management team as a Quality Analyst, where your expertise in monitoring client interactions and driving process improvements will ensure adherence to standards and enhance business operations across all regions.
As a Quality Analyst in the Global Quality Management team, you will be responsible for monitoring client interactions across all regions and will provide independent review of employee actions and business processes. You will perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures, enter quality reviews into ACES for tracking and reporting, and drive remediation of issues by engaging appropriate resources to mitigate risk. Additionally, you will articulate key findings to Client Operations business partners and senior leaders, provide feedback on quality performance metrics, and collaborate with fellow Quality Analysts to identify gaps and present continuous improvement plans.
Job Responsibilities:

• Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
• Enter quality reviews into ACES (Automated) for tracking and reporting
• Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
• Clearly articulate key findings to Client Operations business partners and senior leaders and closely partner with management to escalate issues according to established escalation protocols.
• Provide feedback to business partners on interpretation of quality performance metrics and provide regular reporting and metrics to the LOB to detail quality results
• Collaborate with fellow Quality Analysts to determine best practices
• Identify gaps in the audit process and present continuous improvement plans to management for future assessments
• Keep abreast of current regulatory requirements applicable to responsibilities
• Develop a strong knowledge of the Operational processes
• Participate and/or take the lead in quality related projects

Required qualifications, capabilities and skills:

• Experience in Financial Services, Risk Management, or Wholesale Payments
• Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
• Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
• Must demonstrate critical thinking skills, solve problems creatively, plan and meet deadlines, as well as demonstrate strong sense of personal accountability
• Control focused to ensure output meets audit requirements
• Must be adaptable, flexible and able to deal with ambiguity
• Strong MS Excel skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.