Global Strategic Customer Engagements (Elevate) Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

• Strategic Customer Engagements: support the creation of compelling, business-centric narratives and content for the company's largest deals, following a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines.
• Pursuit readiness and triage support: Conduct market research, and analyze external and internal data (e.g., customer 10-K filings, Partner information, internal systems) to identify customer pain points and strategic priorities. Synthesize insights to equip Large Deal Leads with actionable intelligence for triage calls

• Content Development: update and maintain a repository of high-quality, reusable content templates and resources to streamline the development of proposals and presentations

• Data Analysis and Reporting: regularly analyze deal data and performance metrics to provide actionable insights and recommendations for improving deal strategies and outcomes

• Tool and Process Optimization: identify and implement tools and processes to improve efficiency and accuracy in content development and analysis

• Stakeholder management: champion collaborative and integrated support to GTM teams engaged in ServiceNow's Strategic Accounts globally (e.g., targeted executive briefing support)

• Best practice sharing: drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams to ensure we stay up to date on latest GTM and industry trends

Qualifications
Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development.

• Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.

• Experience in the following industries is a plus: banking, technology, healthcare and life sciences, telecommunications and manufacturing

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables).

• Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills. Experience with SharePoint, PowerBI, Dynamics, Adobe suite and market/industry research tools is a plus.

• Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.

• Self-starter who thrives and can multitask in a fast-paced environment:

• Must enjoy working in a highly collaborative environment.

• Continuous improvement and growth mindset.

• Problem-solving, conflict resolution, active listening, and time management skills.

• Experience in matrixed management environments, with strong stakeholder management skills.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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