Hello! Are you ready to Work from Home and transform your career? If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you. Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision. Are you interested in working from home with some of the best talent on the planet? Then keep reading.
We are looking for a Senior Growth Organization Manager to join and lead our fully remote team of Client Partners here at Modus Create.
About You
Experience: Manager/Director
Position Overview
The Senior Growth Organization Manager will be responsible for driving business growth, ensuring the success of client solutioning and engagements, and leading the sales and client account management team. This role involves managing 10 to 15 mid and senior-level sales and account managers who handle a diverse and global client base. The Senior Growth Organization Manager will ensure the team meets or exceeds revenue growth targets, fosters a high-performance culture, and delivers exceptional client service.
Key Responsibilities
Leadership & Management:
- Build, lead, mentor, and develop a team of 10 to 15 mid and senior-level sales and account managers, promoting a culture of excellence, collaboration, and continuous improvement.
- Support Sales and Client Partners with training and knowledge-sharing opportunities.
- Monitor & manage performance against goals through regular one-on-ones and performance reports.
- Refine roles and responsibilities of the team against the books of business.
- In partnership with the People and Culture team, work on incentive plans for the team.
Revenue Growth & Account Management:
- Drive the team to achieve or exceed revenue growth targets for each client account (aim at YoY at least 20% growth from existing accounts).
- Develop and execute strategic account plans to expand business opportunities within existing client accounts and identify new business prospects
- Analyze sales data and trends to identify areas of opportunity.
- Collaborate with the Consulting Practice Leads and Marketing team to develop proposals and presentations
- Support Client Partners during the deal negotiation process.
- Implement a growth programme.
- Define client onboarding processes, communication plans and QBRs.
Client Relationship Management:
- Build and maintain strong relationships with key clients, acting as an escalation point and ensuring client needs are met effectively.
- Develop a deep understanding of clients’ business objectives and challenges.
- Advocate for client needs within the organization to drive continuous improvement.
Strategic Planning & Collaboration:
- Partner with Practice Leads, Directors, and Partner Managers to align on account growth goals and deliverables.
- Facilitate communication between Sales and Client Partners and internal stakeholders to ensure seamless service delivery.
- Work closely with other departments, including Practice Leads, Marketing, Delivery, and Operations to ensure client satisfaction and service delivery.
Reporting & Analytics:
- Oversee the preparation of regular reports on account performance, client satisfaction, and revenue growth, presenting insights and recommendations to senior leadership.
- Ensure there is good HubSpot hygiene for all deals.
- Collaborate with the finance team to monitor account performance, addressing any financial discrepancies promptly.
- Manage and maintain CRM tools and processes for existing accounts, ensuring data accuracy and relevance.
- Produce sales reporting, including rep leaderboard, executive dashboard, and sales forecast.
Budget & Resource Management:
- Manage budgets and resource allocation for the client account management team, ensuring cost-effective operations while achieving revenue targets.
Market Analysis:
- Stay updated with industry trends, market conditions, and competitor activities to identify new opportunities and threats, adjusting strategies accordingly.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Technology, or a related field; MBA or equivalent advanced degree preferred.
- Minimum of 10 years of experience in account management, with at least 5 years in a leadership role within the technology consulting industry.
- Proven track record of achieving revenue growth targets and managing high-performing teams.
- Strong understanding of technology consulting services and solutions.
- Solid knowledge of standard financial concepts (budget, revenue, gross margin, EBITDA, average billing rate) and how they articulate with sales and operations.
- Excellent leadership, communication, and interpersonal skills.
- Strategic thinker with the ability to develop and execute effective account management strategies.
- Proficient in Hubspot CRM software, Jira, PowerBi, Excel and other relevant tools.
- Ability to travel as required to meet with global clients and team members.
[In order to requisition 1923]
You love learning and understand that software is an ever-evolving world. You enjoy playing with new tech and exploring areas that you might not have experience with yet. You are self-driven, self-learner willing to share knowledge and participate actively in your community.
Having overlap with your team is critical when working in a global remote team. Modus requires all team members to overlap with EST hours daily. In addition, reliable high speed internet is a must.
Things You Might Do
Modus is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
• Give back to the community via open source and blog posts
• Travel and meet great people- as part of our remote-first lifestyle, it's important that we come together as needed to work together, meet each other in person and have fun together. Please keep that in mind when you apply
• Teach and be taught: Modus creates active teams that work in internal and external projects together, giving opportunities to stay relevant with the latest technologies and learning from experts worldwide
• Interact directly with internal and external clients to represent Modus and its values
• Discover our comprehensive learning benefits, available to every Modite. Gain access to over 12,000 courses on a licensed learning platform. Plus, enjoy paid professional development time, including tailored training and workshops. Your growth matters to us—we’re here to help you thrive
Our Benefits may vary according to the Country you are located in, so please reach out to our recruiter in case you have any questions.
If you live in Costa Rica and you become a full-time employee, we offer:
• Competitive compensation
• 100% Remote work (could vary according to the client's needs)
• Flexible working hours
• Travel according to client's needs
• Company paid private insurance
• The chance to work side-by-side with thought leaders in emerging tech
• Social Security (CCSS) by law
If you live in France, Switzerland, Sweden, Germany, or the Netherlands and you become a full-time employee, we offer:
• A permanent employment contract according to the labor laws of the country you are living in (PTO may vary depending on the countries listed above)
• A laptop and an onboarding budget for home office need
• Mental Health Support Program
• Health coverage (sick leave)
• Conference: Flight/train ticket + accommodation + food
• Remote work or hybrid work (Paris and Lyon)
If you live in Romania and you become a full-time employee, we offer:
• Competitive compensation
• Medical insurance
• Meal vouchers
• Telework indemnity
• Bookster subscription
• Extra PTO Days with Tenure per year worked(up to max. 4 days)
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role
• Client Referral program
• 100 % remote work and the possibility to work from the office
• The chance to work side-by-side with thought leaders in emerging tech
If you live in the USA and you become a full-time employee, we offer:
• Competitive compensation
• Health insurance (medical, vision, and dental) and other benefits (FSA and HSA)
• Virtual Care support
• 401(K) match to up to 3.5% of your annual salary
• Optional Voluntary Short or Long-term disability insurance.
• Remote work
• The chance to work side-by-side with thought leaders in emerging tech
• Flexible Time Off/PTO
If you live anywhere else, you can become a contractor, and then we offer:
• Competitive compensation
• 100% Remote work (could vary according to the client's needs)
• Travel according to client's needs
• Employee Referral Program
• The chance to work side-by-side with thought leaders in emerging tech
About Modus
Modus Create is a digital product group that accelerates digital transformation. We use high-performing teams, emerging technology, and “new school” product development tools and methods to accelerate business outcomes. We support our clients across four core delivery areas: business and product strategy consulting, customer experience, cloud services, and Agile software delivery.
Driven by a team of world-class talent, we have been recognized by the Inc 5000 list of Fastest Growing Private Companies nine years in a row, the Washington Business Journal list of Fastest Growing Companies in the Washington, DC area three years in a row, and a top company for remote work by FlexJobs. We’re also an official partner to Atlassian, AWS, Cloudflare, GitHub, InVision, Ionic Framework, and Vue.js!
Founded in 2011, with our HQ in Reston, Virginia and offices in Costa Rica, Romania and France, Modus has employees all over the world. Based on the model of an open source team, Modites work remotely and are located across the globe. This has allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conferences and MeetUp talks, demonstrate our commitment to sharing what we’ve learned.
We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great.
*Federal law requires Modus Create to confirm the identity and employment eligibility of all persons hired to work in the United States as full-time employees.
*The statement above does not apply to 1099 Contractors or International Contractors
Modus Create is committed to creating a diverse environment, and each of us contributes to inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
What We Do
Modus Create builds customer-centric products, processes, and platforms to help businesses succeed in the digital economy.
For over 10 years, our global team of strategists, designers, and technologists have helped the world’s biggest brands such as Burger King, Kaplan, AARP, PBS, and Time Inc. deliver powerful digital experiences to their clients. We work in an iterative, outcome-driven way to support our clients with product strategy, customer experience (CX), full stack Agile software development, and security.
Inc Magazine has rated Modus Create as one of the fastest-growing American companies for 7 years in a row. Our distributed team of Modites have been pioneers in the open-source community, creating innovations such as the Ionic-Vue integration, RoboDomo, Beep, and Capsule.
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