Similar Jobs at Wells Fargo
About this role:
- Wells Fargo is seeking a Systems Operations Senior Manager
In this role, you will:
- Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
- Engage and influence stakeholders, internal partners, and peers to engineer projects, identify new products and solutions, and research solutions for existing systems
- Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
- Perform network assessments, security audits, and system enhancement consultations
- Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Provide implementation support for key risk initiatives
- Collaborate with and influence all levels of professionals, analysts, or associates
- Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
- Manage allocation of people and financial resources for Systems Operations
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Job Expectation:
- Provide global, follow-the-sun response, triage and resolution coverage for Core, Mission Critical Infrastructure, Enterprise Tools, & Application support
- Provide leadership support and direction to the technology teams responsible for proactive monitoring of critical Infrastructure at an enterprise level including Application, Server, Database, Storage, Network & voice devices with a very large-footprint.
- Will be accountable for ensuring seamless support coverage of front-line support in a 24x7x365 model specifically Monitoring and Alert response, Incident response, triage, and resolution, driving Root Cause Analysis with partner teams
- Managing SLAs by managing demand and supply (queue management), providing transparency into metrics, prioritization & managing expectations.
- Drive a runbook, playbook, and automation approach to improve response & resolution SLAs.
- Maintaining documentation on issues, resolutions, and SLAs
- Collaborating with Product and Technology teams on production defect resolution
- Supporting deployment of new features, updates and/or patches
- Assisting end-users with system navigation and functionality questions
- Recommending enhancements to improve end-user experience and system stability based on ongoing monitoring and feedback
- Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
- Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
- Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
- Perform network assessments, security audits, and system enhancement consultations
- Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Provide implementation support for key risk initiatives
- Collaborate with and influence all levels of professionals, analysts, or associates
- Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
- Manage allocation of people and financial resources for Systems Operations
- Develop and guide a culture of talent development to meet business objectives and strategy
Desired Qualifications:
- Experience of having managed a centralized L1 or Front-line support for Application or infrastructure operations
- Strong Analytical and reporting skills, ability to identify trends & patterns
- Strong collaboration skills to work with cross functional teams
Posting End Date:
15 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo Bangalore, Karnataka, IND Office
3 Vittal Mallya Road, Bangalore, Bangalore, India, 560001
Wells Fargo Bengaluru, Karnataka, IND Office
Outer Ring Road, , , Bengaluru, Karnataka , India, 560103
