This role formulates business strategy, designs policies, implements processes, coordinates operations, ensures compliance, and oversees technology solutions and budgeting.
Job Description
- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate operation team and find ways to ensure customer retention
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology & analytics solutions throughout the organization
- Evaluate risk and lead quality assurance efforts related to our operation
- Oversee expenses and budgeting to help the organization optimize operation costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Qualifications
- Proven experience as Head of Operations, Operations Strategy or similar leadership role
- Familiarity with all business functions including HR, finance, operation and IT
- Experience with implementing IT systems
- Strong knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude
- BSc/BA in Business, Computer Science or other relevant field
Top Skills
Data Analytics
It Systems
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What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
