As an Implementation Analyst, you'll provide technical support for product installation, configuration, and operation while working closely with internal teams to resolve issues.
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter
The Role :
- We are seeking a skilled and motivated Software Implementation Analyst to join our dynamic team. In this role, you will be responsible for configuring and implementing software solutions, supporting clients, and ensuring seamless integration of our products. You will work closely with cross-functional teams and clients to deliver high-quality technical solutions in a fast-paced environment.
Roles & Responsibilities:
- Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
- Provide technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
- Work closely with internal teams to investigate and resolve complex technical issues
- Identify and escalate product defects and enhancement requests to the appropriate teams
- Create and maintain technical documentation, including knowledge base articles and user guides
- Participate in on-call rotations to provide 24/7 support to customers
Skills:
- Bachelor’s degree in Computer Science, Electronics Engineering, or a related field.
- 2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
- Strong problem-solving and analytical skills.
- Proficient in SQL, Git, JavaScript, and Postman.
- Familiarity with tools such as Jira, Confluence, Kibana or any other logging tool/ Grafana, and Kafka.
- Experience in Banking /payment technologies is a plus
- Understanding of the credit card lifecycle and transaction flow is a plus.
- Ability to work independently and collaboratively in a dynamic environment.
- Flexibility to work [24x7]
Life At Zeta
At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.
#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta
Zeta is an equal opportunity employer.
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
Top Skills
Bash
JavaScript
Linux
Perl
Postman
Python
SQL
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