Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here.
Job Title: Implementation Specialist
Reports to: Co-Founder
Location: Bangalore - 5 days (Onsite - EST Time zone)
Key Relationships: Strategic Sales Team, Engineering Team, Customer Success Management Team
Job Purpose:
An Implementation Specialist at Easyship ensures that our new strategic customers move smoothly and successfully through their onboarding and implementation process, and are trained on the product efficiently with an end goal of ensuring product adoption and usage. The Implementation Specialist serves as the technical bridge between our clients' needs and our platform's capabilities, with a particular focus on API implementations and system integrations. The role includes supporting the Strategic Sales department with discovery calls, and validating our product fit for prospective clients.
Previous Implementation/Onboarding experience within an Enterprise SaaS product, as well as strong API implementation experience are mandatory for application consideration.
What you’ll do:
- Identify the clients’ technical needs and constraints, to validate Easyship’s product fit with their needs, and guide them into defining the best workflow for their use case
- Identify product gaps, and closely collaborate with a solutions engineer to validate the viability of our solutions, and the customisation needs
- Design and document comprehensive implementation plan, including timelines and milestones, expected architecture (data flows, API integrations, and system interactions), and definition of success
- Guide clients through their API implementation processes, including authentication setup, endpoint configuration, and data mapping
- Project management: proactively manage the strategic clients’ implementation process, from signature to first usage in production
- Partner with the relevant internal teams (e.g. Product, Finance, Support) to ensure a smooth transition after the implementation is complete
- Continuous Learning
- Stay updated on emerging technologies and industry trends.
- Proactively seek opportunities for skill development and training.
Who you are:
1. Past experience:
- 3+ years of experience in technical implementation, solutions architecture, or similar technical customer-facing roles
- Previous SaaS experience is mandatory; experience in logistics and/or e-commerce is a plus
2. Technical experience:
- Strong experience with REST APIs, web services, and modern integration patterns
- Proficiency with API client tools such as Insomnia and Postman, for demonstrating, testing and troubleshooting API integrations
- Experience with API authentication methods (OAuth 2.0, API keys)
- Experience with webhook implementations
3. Communication:
- Strong written and verbal communication skills in English
- Comfort in working with enterprise-level stakeholders, both technical and non-technical
- Ability to influence, reassure and gain your clients’ trust
- Excellent technical documentation skills
4. Project management:
- Excellence in managing multiple complex implementation projects simultaneously
- Proactive mindset in identifying potential implementation challenges and proposing solutions
- Ability to translate complex technical concepts into clear, actionable guidance for clients
5. Learning and development:
- Demonstrated ability to quickly learn SaaS software and become an expert in its functionality
- A willingness to learn new things as our company grows
What you’ll get:
- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
- Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’
- 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
- Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Taipei and Bangalore – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!
What its like to work at Easyship? Have a look below !
