Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and post-purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co., Belk, Loblaw, Vineyard Vines, etc.
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.
Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company
Job Summary
We seek a detail-oriented and highly organized Implementation Specialist to join our team. In this role, you will ensure the successful deployment and integration of our solutions for our clients. You will work closely with clients to understand their needs, configure and implement solutions, provide training, and troubleshoot any issues to ensure a seamless transition. The ideal candidate will possess strong technical, communication, and problem-solving skills, along with a passion for delivering exceptional service.
Key Responsibilities:
● Client Onboarding & Integration:
- Lead the implementation process by working directly with clients to understand their requirements, goals, and workflows.
- Configure and customize software solutions based on client needs and system specifications.
- Set up, test, and deploy software solutions in a timely and efficient manner.
● Collaboration & Communication:
- Serve as the main point of contact for clients during the implementation phase, maintaining clear communication regarding timelines, expectations, and project status.
- Collaborate with internal teams (development, support, sales) to ensure a smooth implementation experience.
● Training & Support:
- Conduct training sessions for clients to ensure they are equipped to use the software effectively.
- Provide post-implementation support and troubleshooting, addressing client issues, and guiding them through software features.
● Quality Assurance:
- Ensure that all deliverables meet quality standards and client specifications.
- Perform testing to ensure the solution works properly and addresses the client’s needs.
● Documentation:
- Create and maintain detailed documentation of the implementation process, including user manuals, system configurations, and best practices.
- Ensure all configurations, setups, and customizations are accurately recorded for future reference.
● Project Management:
- Manage multiple implementation projects concurrently, ensuring each one is on track, on time, and within scope.
- Monitor and report on project progress, addressing any obstacles or delays promptly.
Required Qualifications:
- Education: Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).
- Experience: Minimum of 2-4 years of experience in an implementation or technical support role, preferably in a Logistics, E-commerce, and technology-driven environment.
Skills & Competencies:
- Strong knowledge of software implementation processes and best practices.
- Excellent problem-solving and troubleshooting skills.
- Familiarity with project management tools and methodologies.
- Ability to understand and translate complex technical concepts into simple terms for non-technical clients.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team.
