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JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
- Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
MAIN RESPONSIBILITIES
- Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).
- Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
- Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
QUALIFICATIONS
Education
- Associates Degree (± 13 years)
Experience/Background
- Minimum 1 year
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:CRLB Core Lab
LOCATION:India > Bangalore : Jigani Link Road
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
