The internship role involves data collection, analysis, reporting, and documentation to support SLA performance and Transformation benefits.
Company Description
Saira's Client
Job DescriptionOpen Requirements only for Person with Disabled
Role- Information Analyst (Internship)
Stipend- 15k
Disability Type- Low vision, Hard of Hearing, Locomotor disability
Key Responsibilities:
- Data Collection: Gather data from various sources, including monthly SLA reporting, Raw data files, BI Dashboards, Transformation benefits.
- Data Analysis: Analyze SLA data / Transformation benefits to identify patterns, and insights that can help propose changes on SLA metrics as well as to control Transformation project benefit realization.
- Reporting: Generate and present reports on SLA performance, Transformation benefits including metrics such as CSAT/resource utilization and Benefit realization.
- Documentation: Prepare and maintain documentation related to data analysis processes and findings.
Skills and Qualifications:
- Technical Skills: Proficiency in data analysis tools and software (e.g. MS Word, Excel, PowerPoint, Power BI, MS Access, Copilot etc.).
- Analytical Skills: Strong ability to analyze complex data sets and generate actionable insights.
- Communication Skills: Excellent verbal and written communication skills to present data findings effectively.
Qualifications
Bachelor’s degree in related field.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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