Provide technical network support for retail branch upgrades and capacity processes, troubleshoot production network issues, collaborate with partners and vendors, validate AI-assisted recommendations, produce status reports, maintain support tools, and drive continuous improvement in infrastructure engineering.
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Enterprise Technology Retail & Corporate Network Services team, you will utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Executes conventional approaches to build or break down technical problems
- Drives the daily activities supporting the standard capacity process applications
- Considers upstream/downstream data and systems or technical implications
- Adds to team culture of diversity, opportunity, inclusion, and respect
- Provide technical network support to retail branches during the warranty support period following network upgrades
- Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
- Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
- Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
- Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Formal training or certification on Infrastructure Engineering concepts and 3+ years applied experience
- Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- 3+ years of relevant production network support experience
- Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
- Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
- Proven ability to collaborate with partners and vendors to resolve issues
- Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Preferred qualifications, capabilities, and skills
- Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions.
JPMorganChase Bengaluru, Karnataka, IND Office
Devarabeesanahalli, Bellandur, Outer Ring Road, Bengaluru, Karnataka, India, 560103
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