Inside Account Manager
Are you a talented sales professional?
Would you like to join a company that helps advance science, technology and health?
About the Team
Elsevier is part of the RELX Group, which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.
As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.
About the role
The Inside Account Manager will manage and retain an assigned portfolio of existing customers across India and Southeast Asia. Primary focus on contract renewals, ensuring on‑time and accurate execution. You will drive strong customer relationships to support long‑term retention and contribute to upsell and cross‑sell activities. Work cross‑functionally with Customer Success, Account Support, and Operations to deliver renewals and new sales targets.
Responsibilities
- Own and manage the end‑to‑end renewal lifecycle for an assigned customer portfolio across India and SEA
- Proactively engage customers ahead of renewal dates to confirm intent, identify risks, and secure early or on‑time renewals
- Build and maintain trusted relationships with key customer stakeholders, acting as the primary point of contact for commercial renewal discussions
- Partner closely with Customer Success, Account Support, and Operations teams to address usage trends, service issues, and operational dependencies impacting renewals
- Identify and mitigate churn risks through customer insights, renewal signals, and targeted retention strategies
- Drive upsell and cross‑sell opportunities by identifying relevant add‑ons, upgrades, or expansions within existing accounts
- Develop new leads and business opportunities with new logos to meeting new sales target
- Maintain accurate renewal and expansion forecasting in CRM systems, ensuring visibility of status, risks, and opportunities
- Ensure contractual accuracy and renewal efficiency at scale, coordinating pricing, terms, and documentation in line with standard renewal processes
Requirements
- 3–5 years of experience in inside sales and account management
- Proven experience managing contract renewals, including objection handling and on‑time closes
- Exposure to upselling or cross‑selling within an existing customer base, ideally tied to renewal cycles
- Strong communication and relationship‑building skills, with experience supporting customers across India and Southeast Asia
- Comfortable working with CRM systems, renewal pipelines, and forecasting
- Highly organized and detail‑oriented, able to manage multiple renewal timelines simultaneously
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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