Integration Expert (Middleware & B2B)

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. 

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role
This role will be our Integration Manager for Middleware & B2B in the Haleon Tech organization, within our CTO – ERP Management organization.
Integration provides global services to Haleon application users that need to exchange information, both internally and externally, connected through a range of standard interfaces, software and messaging protocols across the ERP and non ERP landscape. 
The Integration Manager for Middleware & B2B directs all aspects of lifecycle service delivery for various on-premise and SaaS Integration applications. The Integration Manager shall lead a team of integration specialists to oversee operational support processes and direct on analysis of functional requirements, preparation of solution designs and delivery of new interface development through to technical implementation. 
The Integration Manager develops and enforces technical standards for Integration designs, configurations and implementations, ensuring compliance with Haleon Procedures and Policies as well as audit and validation requirements. The role is responsible for delivering high quality support services to business customers and maintaining currency, resiliency and performance of Integration applications. This includes working directly with 3rd party vendors for specific products, or SaaS Services.
They will need technical expertise in the areas specific to the product domain they are working. They will also be accountable for technical artefacts such as systems requirements, solutions design and security & privacy reviews along with testing of solutions including Disaster Recovery Plans.
Middleware and B2B applications / Services in scope:
• IBM ACE
• IBM ACP
• IBM MQ
• IBM DataPower B2B and IBM SCBN
• SWIFT Banking
• FIS / FIDES / Bank Connector
Role Responsibilities
• Technical Configuration/Customization: Work with third party solutions providers, developers and Haleon Core Technology/Platforms to conduct technical configuration/customization of solutions that meet our customers needs and provides a great user experience 

• Data Protection: Develop a sound knowledge of Haleon policies and processes regarding protection of sensitive data

• Governance & Product Assessment: Take part in technical governance and oversight of product development across a product domain. Support the Integration Architect in the assessment of technology solutions

• Product Domain: Understand the product domains from a technology perspective but also understand how the technology adds value

• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SOX and that Technical continuity plans are in place and tested in line with Haleon policies for all business-critical products 

• Change & Release management: Manage change activity, including SaaS delivered changes, into the Production service in a compliant and efficient manner

• Integrations: Ensure data passing from upstream systems or providers (i.e. Workday, Manufacturing Systems, Banks/Financial Institutions, Trading Partners) or to downstream systems (i.e. SAP) using various B2B Standards (EDI, EDIFACT, TRADACOMS, ANSI-X12, SWIFT, etc) through integrations that is efficient, accurate and secure. This also includes building reporting capabilities that support both operational performance reporting as well as analytic reporting.

• Process Improvement: Drive ongoing product and technical improvements, including automation opportunities, adopting a mixture of delivery methodologies where appropriate – but focusing on Value to the customers.

• Technical Product Deliverables: Ensuring completion and currency of technical deliverables as outlined by Product Owner and ensuring technical aspects of all documentation are appropriately covered.

• Operational Support: Work on L2, L3 support tickets as required and escalations providing resolution to break-fix issues, and deployment of operational changes. Act as point of expertise and escalation to 3rd party vendor support teams. Own the Problem Management function, driving the 100% target for understanding and eradicating root cause of all issues. Demonstrate an ability to resolve complex issues. Manage user relationships with customers and peers. Proactively seek ways to operate more efficiently as a support service and reduce the volume of support work, identifying opportunities and proposing improvements. 

Why you?

Basic Qualifications:

• Technical Degree eg. Software Engineering, Information Technology, Computer Science with minimum 12 years relevant (e.g. Consumer Goods/Healthcare, Pharma regulated) experience in major global Tech organization
• Track record in successful technical support, development, programme and product delivery
• Experience in a business critical Technical Service delivery role 
• Experience of working with third parties in the delivery of working products
• Excellent relationship management, strong communication skills
• Deep content knowledge of respective functional area (business operating models, processes & products)
Preferred Qualifications:
• Experience in IBM integration technologies 
• Experience of Cloud, particularly Azure, hosting platforms
• Managed a Service Delivery team following ITIL principles and vendor management capabilities
• Experience in the full project lifecycle of interface implementations, including delivery of business Interfaces 
• Understanding of ITIL processes for service management
• Strong communication skills with peers and at varying levels of Management and Business Stakeholders 
• Strong Team Leadership Skills 
 

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.