Intern - EUC - IT Infrastructure

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our IT Infrastructure team – you will work with great people, pioneering products and cutting-edge technology. As an IT Support Intern, you will be part of the team who will be responsible in providing quality technology support under the direct supervision of our End-user and Compute (EUC) Engineers.

What You'll Bring:

• Provide technical assistance to the EUC users on hardware and software-related issues.

• Install, configure, and troubleshoot computer systems, hardware, and software.

• Monitor system performance and troubleshoot any issues.

• Follow established procedures and processes for computer maintenance.

• Provide training and support to EUC users on the use of computer systems and software.

• Inventory and keeping updated records of IT assets.

• Documentation and Knowledge Management (IT Processes, Manuals, procedures, etc.)

• Perform system backups and maintain accurate records.

• Research and recommend solutions for technical problems.

• Security Compliance and Risk Management of the Desktop Systems and IT operations

Core Skills:

• Mental Agility:  Can process information quickly, recognize connections and adopt multiple perspectives.

• Feedback:  Can accept feedback and integrate feedback into performance and behaviour.

• Intellectual Curiosity:  Actively and routinely seeks out information; versant on multiple business fronts.

• Introspection:  Learns from experiences.  Able to learn quickly and adapt to changing technology.

• Integrity:  Can build trust relationships with multiple constituencies:  associates, customers, peers, leadership.

• Influence:  Ability to interact with and influence endpoint users based upon technical expertise and operations. 

• Flexibility:  Ability to manage and execute on multiple, critical tasks simultaneously.

• Communication:  Ability to develop, maintain, and promote strong internal and external relationships with our stakeholders

• Teamwork:  Able to work as part of a team.  Serves as a strong team player who can operate effectively in unstructured environments, build effective networks of internal and external contacts, and create consensus for change.

• Interpersonal skill:  Mature, independent, self-motivated and ability to work under pressure and tight deadlines and ability to develop strong interpersonal skill.

Impact You'll Make:

• In the first half of your rendering hours with Transunion – Work closely with the EUC Engineers and associates to help support BAU and KTLO (Keeping the Lights On) operations, support and implement assigned tasks.

• In the last half of your rendering hours with Transunion – Effectively perform the function and work with minimal supervision with the usual assigned tasks, as well as be involved in IT Service Management.  

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title:

Intern, IT Support