As an Automated Operations Engineer, you will monitor and manage service performance, coordinate maintenance activities, and handle security incidents, ensuring service availability and quality.
Join our Team
About this opportunity:
We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA).
What you will do:- Monitor 1st level services and manage events.- Handle alarms for services and resources.- Supervise the performance of services and resources.- Monitor security events.- Identify incidents and conduct investigations for capacity and performance.- Escalate service and resource incidents as necessary.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
About this opportunity:
We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA).
What you will do:- Monitor 1st level services and manage events.- Handle alarms for services and resources.- Supervise the performance of services and resources.- Monitor security events.- Identify incidents and conduct investigations for capacity and performance.- Escalate service and resource incidents as necessary.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.
Ericsson Bengaluru, Karnataka, IND Office
Ericsson Bengaluru Hub Office
Major tech campus on the Outer Ring Road with offices, food courts and services inside the park. Close to key residential areas, though busy, it’s central to Bengaluru’s tech ecosystem.
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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As an Automated Operations Engineer Intern, you will monitor 1st level services, manage events, handle alarms, and ensure service availability and performance according to SLA.
Top Skills:
Ericsson Operations EngineItilMs TopSoftware Performance TestingTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Assist in monitoring service availability, handling alarms, supervising performance, and managing incidents as an Automated Operations Engineer intern.
Top Skills:
Ericsson Operations EngineItilMs TopTest Automation Management ToolsTest Execution Engine
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As an Automated Operations Engineer Intern, you will monitor services, manage events, and handle incidents to ensure optimal service availability and performance.
Top Skills:
Ericsson Operations EngineEricsson Packet Core ManagementEricsson Ran ManagementEricsson Vas ManagementItilMs TopTest Automation Management ToolsTest Execution Engine
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
