IT and Cloud Operations Specialist

Overview

We are seeking a skilled and proactive IT Administrator based in Bangalore, India, to join our global IT operations team. This role is ideal for someone with hands-on experience in managing cloud-based systems, automating IT workflows, and supporting both Windows and Mac environments in a remote-first company. The ideal candidate will be comfortable providing support across time zones and maintaining a high standard of operational excellence.

Core Responsibilities Google Workspace Administration

• Manage a Google Workspace environment for a 200+ employee organization.
• Administer users, groups, organizational units, permissions, and access policies.
• Provide advanced support for Gmail, Drive, Calendar, Meet, and other Google apps.
• Handle user provisioning, onboarding/offboarding, and account lifecycle management.

User Lifecycle & Application Management

• Execute smooth onboarding and offboarding procedures, coordinating closely with HR and hiring managers.
• Install, configure, and manage business-critical applications across devices and teams.
• Maintain software deployment standards and user access across SaaS tools and endpoint agents.

Endpoint Management (Windows & Mac)

• Perform installation, configuration, and management of both Windows and macOS computers.
• Apply consistent security and configuration policies using MDM (JumpCloud).
• Troubleshoot device issues and maintain performance, compliance, and user readiness.
• Script and manage workflows for device setup, compliance checks, patching, and monitoring.

Automation & Systems Integration

• Create and maintain automation scripts using Python, Bash, or Google Apps Script to improve IT efficiency.
• Build and manage integrations across Google Workspace, HRIS, MDM, and identity systems.
• Respond to security alerts or suspicious activity with appropriate investigations and remediations.

MDM & Identity Management

• Administer device and identity management with JumpCloud or similar platforms.
• Utilize SCIM and SAML for secure identity federation and access provisioning.
• Ensure consistent policy enforcement and device security compliance.

Global IT Support & Communication

• Deliver high-quality IT support to a globally distributed remote-first workforce.
• Produce clear end-user documentation and resolve issues effectively via support channels.
• Communicate fluently in English and collaborate across international teams and time zones.
• Provide occasional off-hours or extended-hour support when needed.

Required Qualifications

• 2+ years of experience managing Google Workspace in 200+ employee environments.
• Proven track record in IT automation and systems integration.
• Experience supporting both Windows and macOS environments.
• Strong grasp of onboarding/offboarding, app installation, and remote support.
• Familiarity with JumpCloud or comparable MDM platforms.
• Experience with identity protocols (SCIM, SAML) and cloud-first infrastructure (Azure required, AWS a plus).

Preferred Certifications

• Google Workspace Administrator
• Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
• CompTIA A+ or CompTIA Security+
• Jamf Associate (for macOS management) or relevant MDM certification