IT Operations Specialist II

About the Role
As an IT Operations Specialist II (P3), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite at our Bengaluru Office, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests.
This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.
Responsibilities
Onsite IT Operations & Office Support

• Act as the onsite IT support resource, responding to employee requests and incidents.
• Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
• Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
• Partner with IT and Security teams to follow access control and compliance policies.

Conference Room & Event Support

• Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
• Assist with small to mid-sized corporate meetings and events, including setup and technical support.
• Escalate complex AV or event issues to senior specialists or vendors as needed.

Employee IT Support

• Provide in-person support for hardware, software, and network connectivity issues.
• Help employees with device setup, account access, and secure remote connectivity.
• Deliver professional, customer-focused service when working with employees at all levels.

Qualifications & Skills
Required:

• 5+ years of IT support or helpdesk experience in a corporate environment.
• Strong troubleshooting skills for common hardware, software, and connectivity issues.
• Familiarity with video conferencing platforms (Zoom, Google Meet).
• Knowledge of IT asset management practices.
• Excellent communication and customer service skills.
• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred:

• Experience with IT ticketing systems (e.g., Jira Service Management).
• Familiarity with device management tools such as JAMF or Intune.
• Basic understanding of IT security best practices.
• Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.