IT Process Expert (i-Source)

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
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• Acts as an expert in their respective area with several dedicated focus topic (e.g., first internal contact for questions or problem solving)

• Conducts user trainings for new tool versions, ensuring user satisfaction

• Responsible for 1st and 2nd level support for the i-Source application and i-Source related applications

• Analyzes and solves support tickets

• Tests implemented features

• Creates requirements, user stories ensuring user satisfaction

• Checks new versions for functionality, supports testing activities including documentation of results and release/rejection of test case

• Reports bugs and follows up

• Documents changes, creates release notes, and updates user documentation

• Reads, understands, and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company

• Guides and supports operations proactively

• Challenges the status quo (Continuous Improvement Process)

Qualifications

Educational qualification:

Bachelor’s degree in Engineering, Commerce or an equivalent qualification

Experience :

2 - 3 years of work experience in purchasing or ticket handing for purchasing process

Mandatory/requires Skills :

• Experience in business processes for purchasing

• Language: Advanced English (written and spoken)

• Experience in IT purchasing tools (SAP, cloud solution) and purchasing processes is required

• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)

• Process-oriented mindset with IT affinity

• Strong organizational and networking skills

Preferred Skills :

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  Flexibility and problem-solving abilities

• Willingness to travel for projects

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  Analytical thinking and decision-making abilities

• Interpersonal and intercultural understanding

• Self-determined and structured working style

• Highly motivated and engaged in work

• Orientation on goals, initiative, self-driven

Additional Information

Working in US Shift (6:00 PM to 4:00 AM)