The IT Specialist will provide end-user technical support, manage core systems and networks, and handle daily IT operations, including hardware setup and troubleshooting software applications.
We’re looking for a responsive, highly productive IT Specialist to work closely with the global IT team to ensure best-in-class support to our frogs worldwide on high security and IT standards.
We’re looking for someone willing to Work Hard, in a super dynamic and fast-evolving environment to join our growing swamp and make software liquid with us!
To succeed, you must be proactive, a fast learner, a great executor, and most importantly, a team player at heart!
Responsibilities:
- Provide end-user technical support, and manage the core systems and network.
- Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support.
- Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration, and troubleshooting.
Desired Skills and Experience:
- 2+ years experience in an IT Support role.
- Experience in supporting MacOS & Windows operating systems.
- Experience with Okta and SSO applications.
- Experience with Windows server technologies like AD and Google Workspace Apps.
- Experience with Conference rooms (Zoom Rooms).
- Knowledge of TCP/IP, subnetting, DNS, and DHCP - Plus!
- A desire to learn and grow with the team as our needs and mission evolve - Must!
- Possess excellent verbal and written communication skills in English.
Top Skills
macOS
Windows
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