At Workstreet, we’re on an exciting journey to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in frameworks such as CMMC, NIST 800-171, NIST 800-53, FedRAMP, enabling companies to meet regulatory requirements and strengthen their cybersecurity posture from day one.
We are seeking an IT Specialist to join our team, focused on delivering seamless onboarding, software access management, and ongoing IT support for team members across the organization. This role will play a critical part in ensuring smooth IT operations, compliance alignment, and an excellent employee technology experience.
This is a contract position for up to 40 hours per week. Candidates must be located in India or the Philippines and must be able to work US Eastern Standard Time hours.
What You’ll Do- Own the new hire IT onboarding journey—create accounts, configure access permissions, set up collaboration tools, and deliver an exceptional first-day experience.
- Manage offboarding by securely revoking access, assisting with data transitions, and coordinating closely with HR to ensure secure and smooth exits.
- Serve as the first point of contact for IT-related issues, including password resets, MFA troubleshooting, access requests, and general support inquiries.
- Maintain and optimize company account and license management systems (e.g., Google Workspace, Microsoft 365, SSO/SAML tools).
- Collaborate with cross-functional teams to document, refine, and streamline IT workflows and escalation procedures.
- Facilitate IT-related training, including security awareness and onboarding resources, when needed.
Who You Are
- 1–3+ years of experience in IT support or a related technical role, with emphasis on software access and user-facing IT services.
- Proficient in cloud productivity and communication platforms such as Google Workspace, Slack, Microsoft 365, and HubSpot, as well as identity and access management tools.
- Experienced with ticketing systems (e.g., Jira Service Desk, Linear).
- Strong communicator with excellent attention to detail and a passion for delivering an outstanding onboarding and IT support experience.
- A proactive, self-driven individual who thrives in a fast-paced, dynamic startup environment and works well with cross-functional teams.
Nice to Have
- IT certifications (CompTIA, Google, Microsoft, etc.)
- Experience with automation or account provisioning tools
- Familiarity with AI tools, analytics, scripting, or CRM automation (especially HubSpot)
- Career Development: Clear path with mentorship and training opportunities
- Technical Training: Comprehensive onboarding on security and compliance frameworks
- Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
- Growth Opportunity: Early-stage company with significant room for career advancement.
- Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.
- Reliable high-speed internet connection.
- Quiet, professional home office setup.
- Must be amenable to work US Eastern Time zone hours.
- Fluency in written and verbal English communication skills.
As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
