The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
Main Responsibilities & Tasks:
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End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and software
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Remote support for employees
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Install and deploy standard Sartorius Group software
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Replace failed End Point devices
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Fulfill access management change requests
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Replace and deploy fixed and mobile PCs, and other IT equipment
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Purchase of End Point devices and their accessories
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Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
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Document non-standard users oriented procedures
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Logistics management of IT equipment
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Inventory management of End Point devices including accessories, spare parts, etc.
Qualification & Skills:
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Graduate in Information Technology or a comparable qualification
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3 years of working experience in IT End User Support
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Good competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level support
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Windows operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
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Familiarity and understanding of Active Directory
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Proven ability to work effectively in a matrix team setting as well as independently with minimal error and guidance
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Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)
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ITIL Foundation certification is preferred
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Familiarity and experience in using an ITSM tool
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Effective written and verbal communication skills
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Fluent in English
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
