Provides senior technical support for enterprise desktops, laptops, mobile devices, applications, conference room technologies, and workplace platforms. Manages device provisioning, imaging, deployment, upgrades, refreshes, asset recovery, troubleshooting, documentation, and vendor coordination. Supports onboarding, office moves, technology rollouts, and continuous improvement initiatives while maintaining strong end-user service and operational standards.
JOB DESCRIPTION
QUALIFICATIONS
Education & Experience
Technical Skills
Professional Competencies
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.
- Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.
- Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.
- Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.
- Support onboarding, office moves, technology rollouts, and other end-user technology initiatives.
- Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.
- Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.
QUALIFICATIONS
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations.
Technical Skills
- Experience supporting Windows 11 in an enterprise environment.
- Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting.
- Familiarity with ServiceNow, Active Directory.
- Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms,
- Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems.
- Experience with asset management, vendor coordination, and technology refresh or deployment programs.
Professional Competencies
- Strong problem-solving and troubleshooting skills.
- Excellent customer service and stakeholder management abilities.
- Strong communication, documentation, and organizational skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
UL Solutions Bengaluru, Karnataka, IND Office
Bengaluru, India
UL Solutions Bengaluru, Karnataka, IND Office
Bengaluru, India
Similar Jobs at UL Solutions
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Independently manages laboratory testing projects, including standards-based testing, test planning, execution, reporting, equipment maintenance, calibration, troubleshooting, and customer support. Ensures ISO/IEC 17025 compliance, supports audits and proficiency testing, coordinates schedules, and improves laboratory productivity, quality, utilization, and turnaround time. Maintains safety, 5S, housekeeping, visual workplace, and EHS standards while implementing corrective actions.
Top Skills:
5SAutomated Test SystemsBis CrsEhsEn StandardsIec 60601Iec 61010Iec 62368Iec StandardsIs 13252Is 616Is StandardsIso/Iec 17025Ul Standards
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Perform visual and measured inspections of raw materials and finished products against client standards; evaluate factory capabilities; produce inspection reports; follow UL and client procedures; communicate findings with site contacts and inspection coordinators; use company software and MS Office; travel as required.
Top Skills:
ExcelMS OfficeOutlook
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
