Jira Administrator

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

The role of “PS Operations –Jira Administrator,” reporting to the Director, Global Professional Services Operations, is key in developing our tooling strategy to help the PSO organization operate more efficiently and ensure we build our tooling capability the right way first time, with Jira being our primary platform.

While focusing on the development of our Jira platform, the role will additionally develop, maintain, and strategize the integration to the wider Atlassian ecosystem, such as Plug-Ins, Confluence, and Jira Service Management.

In addition to general Jira Administration, the candidate must have deep experience with Projects and Workflows. The platform will be supporting around 200 users and potentially opening up Forms to Nexthink’s customers, so security design experience is key while adhering to Nexthink’s Access Control Policy.

• Must have development experience in Scripting with ScriptRunner.
• Understand the differences between a Listener, behavior, scripted field, job, script fragment, workflow post-function, workflow validator, etc.
• Prior experience developing the above types of Scripts.
• Expert employing ‘defensive programming’ coding standard approach
• Experience with Jira Service Management & Confluence administration preferred
• Experience with GitHub
• Expert in consuming and developing Restful APIs.
• Comfortable with writing straightforward SQL queries and advanced SQL queries.
• Experience troubleshooting and debugging small to large software applications, components, and utilities.
• Create, configure, and customize Jira projects, workflows, screen schemes, custom fields, permission schemes, and notification schemes to meet business needs
• Knowledge of software development lifecycle, preferably with an understanding of Agile Kanban/Scrum
• Assist in analysing current PS Atlassian tooling practices and identify areas for enhancement.
• Jira features & its implementation knowledge like how to create user stories, how to link with an EPIC, what is sprint, project release etc.
• Collaborate with wider PSO leaders for questions & answers, help debug code, and provide explanations on why and how Jira features are implemented in a certain way.
• Write related documentation as required to help maintain and support Atlassian applications.

Qualifications

• Minimum of 5- 9 years of experience working with JIRA
• ACP-620 Managing Jira Projects for Cloud Certification (Required)
• ACP-120 Jira Administration for Cloud Certification (Required)
• ACP-420 Managing Jira Service Projects for Cloud (Desired)
• Education in computer science or a strong background in IT roles
• Fluent in English (spoken and written).

#LI-Hybrid (Bangalore)

Additional Information

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.