Own strategic B2B accounts, build executive relationships, conduct discovery and QBRs, identify expansion opportunities, manage renewals and at-risk accounts, negotiate commercial agreements, maintain CRM data, collaborate with delivery teams, and forecast portfolio revenue.
Position title: Key Account Manager
Experience: 2+ Years
Notice period: Immedidate joiner
Location: Bangalore
Skill set: Sales, International sales, Business development, end-to-end sales, B2B, Customer Success with revenue targets, or Client-facing Sales.
Key Responsibilities
- Own relationships and act as the primary point of contact for assigned accounts.
- Build strong relationships with key decision-makers and stakeholders.
- Conduct structured discovery to understand customer goals, processes, challenges, and success metrics.
- Identify upsell, cross-sell, and expansion opportunities within existing accounts.
- Own the renewal process and proactively manage at-risk accounts.
- Conduct account reviews/QBRs with customers and track business outcomes.
- Manage opportunities from discovery through commercial discussions.
- Maintain accurate account, opportunity, contact, and renewal information in HubSpot.
- Collaborate with delivery teams to ensure customer expectations are met.
- Forecast portfolio revenue and maintain a healthy expansion pipeline.
- 4–8 years of experience in B2B Account Management, Customer Success with revenue targets, or Client-facing Sales.
- Proven experience in expansion/upsell revenue, not just account retention.
- Strong consultative selling and discovery skills.
- Comfortable selling multiple services/solutions.
- Experience working with senior decision-makers, preferably US-based clients.
- Strong commercial communication and negotiation skills.
- Excellent CRM discipline; HubSpot experience is a plus.
- SaaS, Marketing Services, or GTM experience.
- Experience conducting QBRs / structured account reviews.
- Experience managing renewals and expansion across a portfolio.
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