L2 Storage Engineer

L2 Storage Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

• Engineer will be part of a 24/7 IT operations team and will be directly responsible for the technology below.

• Storage: Primera, Alletra, SAN Fabric, NAS

• The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. 
• The job also involves leading communication between other technical teams, customers and internal organizations to fulfill customer needs and accomplish customer satisfaction.
• Job specific responsibilities include maintaining 3PAR, Primera, Alletra, MSA storage, NAS and associated SAN infrastructure.
• Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
• Plan and implement best practices for Storage and SAN solutions.
• Proactive measures to ensure adequate storage (Primera, Alletra or any HPE storage in scope) capacity is available.
• Create SOPs and update documentation for various administration activities on Storage and SAN.
• Understanding and demonstrating of the HLD and LLD design to customers, able to provide good write off in KB article.
• Understand the Bottleneck in environment and implement the changes to fix the bottleneck.
• Perform configuration changes as per design and build. Provide input in existing design for any correction and suggestion.
• Understanding of Implementation and troubleshooting of Storage Container like VASA, Vvol etc.

•  Experience Required

• 10+ years of overall IT experience with Hands on all HPE Storage, SAN Fabric and other Storage products
• Professional degree or equivalent experience and 6+ years related HPE Storage experience.
• Hands on experience on administration of  3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting, etc.
• Administration of SAN Switches and monitoring configuration.
• Aptitude towards problem solving and troubleshooting skills on SAN connectivity
• Familiar with SNMP & SMTP protocols, other Monitoring tool’s.
• Understanding of Implementation and troubleshooting of Storage Container like VASA, Vvol

• Must Have Experience on storage from below:

• Primera, Alletra, MSA storage (Anyone) & NAS.
• SAN fundamentals, Switch Zoning, FOS upgrade, troubleshooting etc.
• Operating system (any one of Windows, Linux, VMWare)
• Understanding for Virtualization (ESXI )and Cloud technology.
• Knowledge

• Preferable

• Experience with one of the Enterprise Backup software: Cohesity or Netapp  any one of the backup tool.
• Knowledge of Remote Support and Remote monitoring processes and concepts
• Tools Knowledge on ServiceNow
• ITIL Certified.

• Certifications Preferred

• Any Industry standard storage certification from HPE or other storage vendors

• Technical Skills

• S/he will demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• S/he must possess a balance of very well-developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
• Candidates should have excellent technical communication skills both verbal and written.

• Interpersonal Skills

• Self-starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. 
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities and is accountable. 
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. 
• Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
• Engineer will be part of a 24/7 IT operations team and will be directly responsible for the technology below.

• Storage: Primera, Alletra, SAN Fabric, NAS

• The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. 
• The job also involves leading communication between other technical teams, customers and internal organizations to fulfill customer needs and accomplish customer satisfaction.
• Job specific responsibilities include maintaining 3PAR, Primera, Alletra, MSA storage, NAS and associated SAN infrastructure.
• Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
• Plan and implement best practices for Storage and SAN solutions.
• Proactive measures to ensure adequate storage (Primera, Alletra or any HPE storage in scope) capacity is available.
• Create SOPs and update documentation for various administration activities on Storage and SAN.
• Understanding and demonstrating of the HLD and LLD design to customers, able to provide good write off in KB article.
• Understand the Bottleneck in environment and implement the changes to fix the bottleneck.
• Perform configuration changes as per design and build. Provide input in existing design for any correction and suggestion.
• Understanding of Implementation and troubleshooting of Storage Container like VASA, Vvol etc.

•  Experience Required

• 10+ years of overall IT experience with Hands on all HPE Storage, SAN Fabric and other Storage products
• Professional degree or equivalent experience and 6+ years related HPE Storage experience.
• Hands on experience on administration of  3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual copy, Snapshot, Replication, Alerting and monitoring, Capacity Management, Reporting, etc.
• Administration of SAN Switches and monitoring configuration.
• Aptitude towards problem solving and troubleshooting skills on SAN connectivity
• Familiar with SNMP & SMTP protocols, other Monitoring tool’s.
• Understanding of Implementation and troubleshooting of Storage Container like VASA, Vvol

• Must Have Experience on storage from below:

• Primera, Alletra, MSA storage (Anyone) & NAS.
• SAN fundamentals, Switch Zoning, FOS upgrade, troubleshooting etc.
• Operating system (any one of Windows, Linux, VMWare)
• Understanding for Virtualization (ESXI )and Cloud technology.
• Knowledge

• Technical Skills

• S/he will demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• S/he must possess a balance of very well-developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
• Candidates should have excellent technical communication skills both verbal and written.

What you need to bring:

• Preferable

• Experience with one of the Enterprise Backup software: Cohesity or Netapp  any one of the backup tool.
• Knowledge of Remote Support and Remote monitoring processes and concepts
• Tools Knowledge on ServiceNow
• ITIL Certified.

• Certifications Preferred

• Any Industry standard storage certification from HPE or other storage vendors

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.