Manage a team of Account Managers and drive business metrics for Marketplace sellers. Oversee customer engagement, operations, and analytics for portfolio growth and performance improvements.
Roles and Responsibilities
Role:
Marketplace team is responsible for driving the growth for unmanaged portfolio across business units comprising of Marketplace sellers through RE (Relationship Management) program.Manager (RE) needs to manage a team of 25 -30 Account Managers & drive the day to day business.Business Metrics Achievement: Achieve business Metrics of Revenue GMV & Marketing spend. Taking appropriate action if any of the metric is being not achieved and highlighting the risk in advance.
- Customer Metrics Achievement: Increase customer engagement to the platform through appropriate selection and content.
Operations Metrics Achievement: through timely Solve of logistics issues.Responsibilities:
- Drive Portfolio growth above platform YoY by improving KPIs.
- Improvement in Catalog & Inventory health through optimization of resources.
- Improvement in profitability metrics by following pricing guidelines & marketing spend.
- Improvement in visibility metrics through selection improvement & pricing levers.
- Map vendor capabilities to require metrics and drive opportunity development.
- MIS and data reporting – daily, weekly, monthly, quarterly as per requirement.
- Bench-marking of Competition and industry best practices.
- Overall end to end account management for a larger number of Marketplace sellers.
Qualifications & Experience
- Candidate should have 5+ Years ‘experience in Retail industry and a positive outlook towards work.
- MBA from a Tier 2/3 college preferred, though not mandatory
- Good to have NIFT, but not mandatory
- Good communications skills and ability to manage multiple cross-functional stake holders.
- Strong Analytical skills and ability to adapt as per the situational requirement.
- Ability to multi-task and meet project deadlines.
- Must work well in an unstructured work environment.
- Active problem solver who can work with data effectively.
- Great team player with demonstrated traits in previous work experience / projects.
- Takes complete end-to-end ownership.
- Is able to creates plans, prioritize tasks and deliver quality outcomes.
- Mandatory: E-com experience.
- Go getter attitude
- Ability to manage a larger team with minimal conflict
Top Skills
E-Commerce
Myntra Bengaluru, Karnataka, IND Office
Bengaluru, Karnataka, India, 560068
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