Lead - Business Systems Services

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are seeking a highly skilled and motivated Workday HR Business System Analyst to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Technical Skills

• Inbound and Outbound EIBs
• Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates)
• Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects)
• Document Transformation
• Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration)

Responsibilities:
Workday Integrations:

• Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend
• Work with various third-party vendors including Payroll Vendors, Learning ProvidersExpert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS
• Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups
• Experienced in end-to-end implementation through different phases including Discovery sessions, Planning, Documentations, Build, E2E testing, Deployment and Hypercare

Reporting and Analytics:
● Design and generate customized reports and dashboards to support HR and business decision-making
● Utilize Workday reporting tools to extract and analyze HR data for various stakeholders

Workday System Configuration:
● Configure and customize the Workday HCM system to meet the organization's HR requirements
● Hands-on experience on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules.
● Implement and maintain business process configurations, security settings

System Optimization:
● Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements
● Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system

User Support and Training:
● Provide ongoing support to end-users, addressing system-related inquiries and issues
● Develop and conduct training sessions for HR and other relevant teams to ensure efficient and effective use of the Workday system

Data Management:
● Manage data integrity by conducting regular audits and implementing best practices for data governance
● Work on data migration and integration projects to ensure seamless flow of information across the organization

System Upgrades and Maintenance:
● Stay informed about Workday updates, releases, and new features
● Plan and execute system upgrades, ensuring minimal disruption and maximum utilization of new functionalities

Collaboration:
● Collaborate with cross-functional teams to understand requirements and implement solutions that align with organizational goals

Compliance and Security
● Ensure that the Workday system is in compliance with relevant data protection and security regulations.
● Monitor and address any security vulnerabilities or risks related to the Workday system

Qualifications

Experience:
● Total experience of 7+ years.
● Bachelor's degree in Information Technology, Business Administration, or a related field
● Proven experience as a Workday HCM system analyst, with in-depth knowledge of Workday Integrations, reporting, configuration and customization
● Strong understanding of HR processes and best practices
● Excellent analytical and problem-solving skills
● Effective communication and interpersonal skills
● Ability to work independently and collaboratively in a team environment
● Experience with data management, reporting, and analytics within the Workday platform.
● Knowledge of relevant data protection and security regulations
● Workday certification is a plus
If you are a detail-oriented and proactive individual with a passion for optimizing HR systems, we invite you to apply for this exciting opportunity to contribute to the success of our organization.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.