Lead / Senior Engineer - Mediation Development; Lead / Senior Engineer - Charging & Mediation / Billing Operations

Company Summary
DISH Network Technologies, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Job Duties and Responsibilities for Lead / Senior Engineer - Mediation Development position:

• Support in the capture, refinement and documentation of requirements.
• Play a lead role with partners and other stakeholders to:
  • Create and document the logical and physical integration design for our applications and solutions.
  • Install, upgrade and configure applications and potentially other OS or third party software components required by these applications.
  • Create, document and support execution of test plans and cases
  • Take ownership of integration between the revenue management platform(s) and the network, BSS and OSS and/or for the complete life-cycle of charging, rating, and billing
• As a lead candidate should be responsible for technical deliverables assigned to you from estimating, designing, development and unit testing these and ensuring these are of a high quality of standard. Senior Engineer should be able to develop as per the design provided
• Identify, communicate and drive improvement initiatives for the processes and tools relating to your role.
• Working with PO and coming up with a solution design and development for the requirements, support functional testing, SIT, UAT, and production releases
• Collaborate with the other team and provide inputs for the implementation of the e2e solution
• Drive complex technical projects from planning through execution
• Provide leadership and mentor engineers in innovative and fast-paced environments
• Perform configuration reviews, code reviews

Job Duties and Responsibilities for Lead / Senior Engineer - Charging & Mediation / Billing Operations :

• Work closely with Operations Manager for regular activities
• Perform the application Monitoring, handle the alerts, perform daily health checks, proactively identify the problems and resolve it, ensure the application availability
• Involve in the issue investigations and identify corrective actions, Production Incidents management, automation of regular manual activities
• Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade, application upgrade etc.
• Should be able to independently handle the Charging & Mediation / Billing Operations activities and resolve the issues related to it
• Monitor the PODs and make sure the same are running successfully.
• Provide support during performance testing activities, Triage, monitor, track, and support debugging of charging & mediation platform issues until resolved
• Interaction with Product Owners for planning the production deployment activities
• Involve in the sprint deployments, application patching and product deployment in TEST and PROD environments.
• Conduct application server maintenance activities including but not limited to the application bounce, disk cleanup, bucket remounting
• Develop, review, and implement Charging/Mediation/Billing platform operations runbooks and comprehensive deployment plans for upgrades, big fixes, and new product introductions
• Involve in checking the mediation workflows, CDR reprocessing, monitoring the CDR backlogs, send health status of prod environments to the management
• Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files.
• Handle the usage processing, bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
• Develop, review and implement automation artifacts
• Involve in the preparation of Manual Operations Procedure (MOP) deployment creation, review, execution and validation
• Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
• Fix the production incidents permanently by identifying the Root Cause and publish the RCA document.
• Estimate effort of the patching activities, involve in patching activities
• Closely work with OEMs to get the core Product bugs fixed.
• Generation of reports and deliver to the required stakeholders/teams.

Skills, Experience and Requirements
Skills and Requirements for Lead / Senior Engineer - Mediation Development :

• Experience of 4 to 10 years in the telecom mediation domain with minimum of 2+ years' development experience in DigitalRoute Mediation Zone product preferably
• Should be well versed with the implementation of batch & real-time workflows and other critical functionalities like aggregation, correlation, filtering
• Experience in APL, UNIX, Shell Scripting and Oracle SQL. Exposure to java will be an advantage
• Must have good experience in performing CDR analysis
• Should possess deep knowledge of the E2E telecom flow and should be able to think logically towards the issue resolution
• Exposure to AWS, CI/CD will be an advantage
• Should have experience in resolving the technical issues reported for the environment.
• Candidate should have strong communication skills (written and verbal)
• Excellent analytical and problem-solving skills

Skills and Requirements for Lead / Senior Engineer - Charging & Mediation / Billing Operations :

• Engineering degree with 2 to 10 years of experience in application Operations support & maintenance
• Should have 2 to 6+ years of Operations experience in one or more of the following
• Online Charging System (OCS) : Experience with OCS platforms such as Matrixx (preferably), Ericsson, Nokia
• Telecom Mediation systems Operations : Experience with mediation platforms such as DigitalRoute (preferably), InterMediate, Nokia mediation etc.
• Telecom Billing Operations : Experience in Optima/Kenan billing
• Should have experience in the deployment of pricing images on to TEST/PROD environments
• Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities.
• Should have good experience in monitoring the application using Grafana, DataDog
• Candidate should be ready to work during shifts/weekends on need basis for the deployment support and weekly maintenance activities
• Highly proficient on scripting (Linux, Python, Perl), SQL, PL/SQL, Mongo DB, REST API, Postman, Java, JSON, REST APIs and Apache Tomcat, ,
• Good to have skills: AWS, Kubernetes, Docker, GitLab
• Strong written and verbal communication skills
• Excellent analytical and problem solving skills

Benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings