Lead - Online Operations

Company Description

Tesco Bengaluru
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best-in-class intelligent Business Services model. We do this by building a world class business services model by executing services model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Description

-Represent Talent Acquisition in all forums/ seminars pertaining to process, compliance and audit -Perform other miscellaneous duties as required by management -Understands business needs and in depth understanding of Tesco Online processes - Driving and implementing CI Projects and innovation for their team, bearing first-line supervisory responsibilities, including process coaching, on-the-job training, and efficient coordination and communication to ensure team success. - Builds on Tesco processes and knowledge internally and in the market by learning new technology and training the team -Ensuring appropriate work allocation across team members, optimizing team utilization, contributing to enhanced process documentation, and actively engaging with stakeholders at every level. - Extracting information from the website using web scraping methodology to ensure the products are listed without any anomalies - Setting Quality check in place for validating the output to ensure consistency and highlighting any potential issues - Identify opportunities and drive value creation projects in collaboration with the different online squads -Performing adhoc research and analysis to diagnose recent performance and operational issues that gets presented to UK Online Leadership team -Balancing and prioritising work across short-term projects and long-term initiatives -Staying up-to-date on relevant industry regulations, competitor news and share best practices - Collaborating with teams across the wider business, including Tesco Technology, Online Business Teams and Marketplace teams, to identify current/potential opportunities and develop the right solutions for our customers and our business -Ensure RCA documents are built and maintained for past errors and pro-active thinking to mitigate future errors -Responsible for completing tasks and projetcs within agreed KPI's - Solves problems by suggesting solution alternatives - Resilient towards managing multiple stakeholders

Qualifications

Team and Project Management - Skilled -Coaching and Mentoring - Basic -SQL, VBA, Hive, Python Tableu and Alteryx- Preferred -problem-solving -Strong written and verbal communication
2-3 years of working experience in the field of Online / E-commerce Operations -Functional experience (Preferred)

Additional Information

Hiring Manager: Pooja Murthy
Last date of application: 21st Dec 2024

Important Notice: 

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]