Your opportunity
New Relic is looking for a Lead Sales Commission Analyst to work with and report to the Senior Manager, Sales Commission. This position will be part of the Sales Commission team, calculating monthly commissions accurately and timely, managing our Sales Compensation tool Xactly Incent, and serving as the go-to commissions business partner for various sales leaders and their organizations. The successful candidate should be a fast learner with high attention to detail and structured in their approach. They should be able to manage multiple assignments/requests/processes concurrently, prioritising accordingly, and delivering timely results and collaborate effectively with internal end-users and cross-functional teams to implement simple solutions to complex problems at a high standard.
What you'll do
- Serve as the dedicated commissions partner for select sales leaders and sales employees, providing world-class customer service as the "go-to" resource for all commission-related questions and deliverables
- Ensure timely and accurate calculations and recording of monthly commission payments and SPIFFs for sales incentive employees based on Sales Compensation plan provisions.
- Calculate and process monthly commission payments, both with an Excel-based commissions model as well as with the Sales Compensation System (Xactly Incent)
- Develop a deep understanding of sales compensation policy, systems (Xactly) and reporting tools to meet sales compensation SLAs and support your business partners.
- Implement sales compensation platform updates to reflect sales hierarchy, plan rules, rate tables, quotas, etc. in Xactly
- Collaborate with the People team, Sales Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly Incent in line with plan policies and procedures and required audit guidelines
- Distribute, track, and report on the status of Commission Plan acceptance to ensure compliance and timeliness
- Perform audits to ensure data integrity between Xactly Incent and the commission plan documents
- Work with Revenue Operations and People Operations to resolve any Sales Compensation-related questions or issues
- Provide analytical support and ad-hoc research and analysis on other related variable pay projects as identified by management. Summarize findings and communicate recommendations to Sales Compensation manager.
- Provide ongoing sales compensation training and enablement to business users and operations.
- Retrieve and analyze data using Excel, Salesforce.com, Tableau and other data/BI tools/platforms.
This role requires
- Bachelor’s degree in accounting, Finance, or Economics
- 5 years of working experience in either sales compensation or accounting or finance
- Strong Excel modeling skills, including the ability to understand and trace complex formulas, and comfort with advanced formulas, array formulas and pivot tables. Some familiarity with macros is useful. Strong understanding of commissions function including data sources for commission calculations and other system and process dependencies
- Proficient with Xactly tool is a must
- Demonstrated ability managing and leading cross functional projects on time to completion.
- Comfortability with ambiguous problems, curiosity and willingness to ask questions, and ability to deliver results in a high-pressure fast-moving environment.
- Excellent problem-solving capabilities, extremely detailed oriented, well organized and above average analytical skills
- Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies.
- Excellent verbal, analytical, written communication, and interpersonal skills.
- Self-starter with exemplary organizational skills. Must possess “can do” attitude.
- Demonstrated experience of successfully executing against tight deadlines, with a collaborative mind-set.
- Experience in working with cross-functional/cross-departmental and virtual teams.
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
