Lead Software Engineer

Job Title – Lead Software Engineer

Looking for a motivated individual with proven production operations experience to support Applications & automate manual tasks. The hired candidate will work on Stability, Observability, Automations with team members and business partners to implement complex on-prem and cloud applications as well as supporting infrastructure from Fidelity Investments, Bangalore.

The Purpose of This Role

The RepApp Production Support team’s key role is to ensure operational stability and availability of critical associate-facing applications used by the associates servicing Fidelity Wealth & Brokerage BU at contact centers and Investor Centers. This role is to provide production support for critical applications hosted on prem & Cloud (AWS & Azure). Eliminate toil and manual efforts related to, but not limited to, Patching, Rehydration, Deployment, Self-Healing, Stability and Resiliency etc.

The Value You Deliver

This role requires any or all the following support functions:

• Application deployment, operational Stability and Availability of the applications, develop automated frameworks to provide enhanced support, problem resolution, Cloud Migration and Observability.  Some support activities and implementations will be after hours or during weekends as needed. 

• The hired candidate is expected to participate in the team’s on-call rotation providing off-hours support.

• Share knowledge while also learning from other experienced engineers

• Work effectively in unstructured environments, anticipating impact of changes and providing quick resolution for high impact incidents

Think outside the box to identify and develop innovative, secure solutions which may not conform to traditional practices.

The Skills that are Key to this role

Technical / Behavioral

• Provide L2 incident support for production and non-production application environments.

• Investigate, troubleshoot, and resolve issues related to application performance, infrastructure, and observability metrics.

• Work closely with L3 support, developers, and DevOps teams to ensure quick incident resolution.

• Maintain and enhance observability dashboards and alerting mechanisms using tools like Splunk, DataDog, Grafana, OpenSearch, OTEL, Prometheus, and ELK.

• Perform root cause analysis (RCA) for recurring issues and drive preventive measures.

• Support and troubleshoot existing Jenkins / AWX automation jobs and Ansible playbooks.

• Monitor and manage Kubernetes-based applications deployed  on Azure and/or AWS environments.

• Maintain operational excellence by adhering to ITIL practices, change management, and continuous improvement processes.

• Participate in on-call rotations as required.

The Skills that are Good To Have for this role

• Familiarity with CI/CD pipelines and infrastructure as code

•  Knowledge of incident management tools (ServiceNow, Jira, etc.)

•  Understanding of microservices architecture and API troubleshooting

How Your Work Impacts the Organization

Fidelity Investments has a robust Contact center & Investor Center support that enables Fidelity to deliver exceptional customer experience. RepApp production team provides exceptional production support to make sure the Associates working at Contact Centers & Investor Centers have access to stable and resilient Applications.  The team offers services in Cloud computing, Observability, Automation, CI/CD pipeline  and ITSM practices.

The Expertise We’re Looking For

• Bachelor’s Degree in Computer Science, Information Science, (or equivalent).

• Minimum 7 years of Software Engineering/Production Support experience

• Proficiency in SRE Capabilities.

Location : Bangalore

Shift timings: 1:00 PM to 10:00 PM IST