Lead Systems Operations Engineer

About this role:
Wells Fargo is seeking an experienced Site Reliability Engineer (SRE) with deep expertise in Apigee API Management and IBM DataPower
In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experienced in monitoring, automation, and cloud platforms, with a proven track record of designing and supporting highly scalable, reliable, and secure API ecosystems.

Job Expectations:
1. Platform Operations & Daily Support

• Lead daily support operations for Apigee OPDK, Apigee Hybrid,to ensure platform uptime, stability, and performance.
• Manage and maintain core Apigee components such as Routers, Message Processors, MART, Synchronizer, UDCA, Postgres, Zookeeper, Cassandra, and runtime infrastructure.
• Lead operational activities for IBM DataPower, including domain management, cryptographic objects, firmware upgrades, service configuration, and cluster maintenance.

2. Incident Management & RCA

• Own and resolve P1/P2 high-severity incidents with quick response and deep technical troubleshooting.
• Perform detailed Root Cause Analysis (RCA), document post-incident reports, and drive permanent corrective actions.
• Lead communication handling during major incidents and coordinate with cross-functional teams.

3. Support Process Management

• Oversee ticket lifecycle management, SLA adherence, and escalation handling across support tiers.
• Act as the primary technical liaison between Support, Engineering, Cloud, Network, Security, and Architecture teams.

4. Deployment & Release Support

• Support API proxy deployments, shared flows, developer portal configurations, and runtime troubleshooting.
• Debug policy-level issues (JavaCallout, JS, Python, OAuth, JWT, KVM, Target Server configs, mTLS, etc.).
• Collaborate with engineering to validate release changes, certify upgrades, and improve CI/CD pipelines.

5. Upgrades, Patching & Performance

• Plan and execute version upgrades, patching cycles, infrastructure migrations, and configuration refactoring.
• Conduct capacity planning, performance profiling, load testing support, and platform tuning.
• Oversee TLS certificate renewals, key management, rotation, and platform security posture.

6. DataPower Operations

• Operate and support IBM DataPower Gateways, including configuration of:
  • Multi-Protocol Gateways (MPGW)
  • WS-Proxies
  • Cryptographic profiles
  • XSLT, GatewayScript services
• Troubleshoot runtime, policy, routing, and security issues on DataPower appliances.

7. Automation, IaC & Reliability Engineering

• Expertise knowledge in Ansible, python, Unix scripting and contribute automating tasks like :
  • Monitoring & alerting
  • Deployment workflows
  • Health checks
  • Incident response
  • Config validation
• Implement reliability improvements through Infrastructure-as-Code (IaC) using Terraform, Ansible, and GitOps.
• Develop automated recovery scripts and tools to reduce manual operational overhead.

8. Observability, Monitoring & Alerting

• Establish and maintain observability using:
  • Splunk
  • ELK
  • Grafana
  • Prometheus
  • Dynatrace / AppDynamics
• Build dashboards for SLIs/SLOs, latency, error analysis, backend performance, and capacity metrics.
• Improve proactive alerting to reduce mean time to detect (MTTD) and mean time to recover (MTTR).

9. Governance, Change & Architectural Engagement

• Participate in design discussions, architectural reviews, API governance activities, and platform modernization initiatives.
• Work with CAB (Change Advisory Board) for change planning, approvals, and execution tracking.
• Contribute to runbooks, SOPs, architectural diagrams, and platform knowledge base assets.

Posting End Date:
29 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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