At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
- Define the scope, objectives, and success metrics for Enterprise solutions implementations in collaboration with customer stakeholders.
- Develop detailed program roadmaps, incorporating timelines, resource allocation, and risk mitigation strategies.
- Align program deliverables with stakeholders and Enterprise IT strategic application roadmap and release schedule.
- Act as the primary point of contact throughout the implementation process, ensuring clear communication and continued alignment on program objectives.
- Build and maintain strong, trust-based relationships with key project stakeholders.
- Lead the end-to-end implementation of solutions, including project scoping, requirements gathering, configuration, customer-specific development, testing, and deployment.
- Lead the project in line with agile methodology and project governance standards.
- Collaborate and negotiate with customers where changes of scope are required, and coordinate and document change requests.
- Manage data migration from legacy systems, ensuring accuracy, security, and minimal disruption to operations.
- Oversee the integration of modules, multi-product integrations and third-party applications – ensuring seamless functionality and performance.
- Coordinate and matrix manage cross-functional resources dedicated to in-scope projects, including product development and application operations as well as customer teams, third-party vendors, and Finastra partners / contractors.
- Provide leadership and clear direction to project team resources – ensuring adherence to Finastra’s implementation methodology and governance.
- Ensure accurate completion of timesheets for all project resources, and track resource utilisation and cost.
- Foster a collaborative, customer-focused culture within the program team.
- Work with Finastra’s technology partners and third-party vendors to ensure timely delivery of system components and services.
- Oversee vendor contracts, performance, and deliverables to ensure alignment with program goals.
- Oversee partner performance on a day-to-day basis to ensure alignment to customer requirements and quality of deliverables.
- Proactively identify and mitigate risks and issues related to solution implementation, including technical, operational, integration and regulatory challenges.
- Manage and communicate key project risks with leadership and key stakeholders where project progress will impact on time, cost & quality outcomes
- Ensure compliance with relevant banking regulations, data protection laws, and security standards.
- Support customers in navigating organizational change and business continuity planning.
- Implement governance frameworks to monitor project progress, milestones, and performance against KPIs.
- Provide accurate project on a regular basis – highlighting successes, risks and issues, and opportunities.
- Conduct post-implementation reviews to capture lessons learned, recommend future improvements, and celebrate successes.
- 10+ years of experience in IT program management, with at least 3 years managing enterprise application solution implementations.
- Experience with Salesforce, Netsuite deployments and other enterprise applications a must.
- Strong knowledge of core banking platforms (e.g. Oracle, Finacle, or equivalent) a plus
- Technical Knowledge:
- Familiarity with APIs, middleware, SaaS and cloud-based deployments, and digital banking solutions.
- Knowledge of banking operations, including retail, corporate, payments, and lending.
- AI solutions and implementations a plus.
- Soft Skills:
- Excellent leadership, communication, and interpersonal skills.
- Risk Management and
- Strong problem-solving and decision-making abilities, with a proactive approach to addressing challenges.
- Ability to manage competing priorities in a fast-paced, customer-centric environment.
- Work Environment:
- Full-time role with flexibility with a hybrid working environment.
- Collaboration across global teams requiring occasional travel to Finastra offices.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
· Sustainability: Benefit from paid time off for volunteering and donation matching.
· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
