Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!
This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
Sound hands on experience 7+ years as a Batch Job Scheduler (aka Production Control Analyst) skills working in Mainframe environments.
Lead and manage mainframe batch scheduling operations, ensuring timely and accurate execution of jobs across multiple environments.
Design, develop, and maintain job schedules, workflows, and dependencies using enterprise scheduling tools such as TWS/OPC, A-AUTO, A-SPOOL.
Collaborate with application and infrastructure teams to gather scheduling requirements and translate them into executable job flows.
Perform JCL analysis and modifications based on application team inputs, ensuring compatibility and operational efficiency.
Monitor job execution, analyze job logs, and proactively address failures or delays to maintain SLA compliance.
Troubleshoot and resolve job abends, performing root cause analysis and implementing preventive measures to avoid recurrence.
Manage packet migrations using Endevor, ensuring version control and deployment accuracy.
Implement and maintain job calendars, scheduling rules, and workload automation strategies to optimize batch operations.
Identify and drive automation opportunities within the scheduling process to reduce manual effort and improve reliability.
Ensure proper documentation of BAU activities, monthly reports, and change records for audit and operational transparency.
Participate in incident, problem, change, and release management processes in alignment with ITIL best practices.
Support transition and onboarding of new applications or systems into the batch scheduling ecosystem.
Provide guidance and mentorship to junior team members, fostering knowledge sharing and operational excellence.
Coordinate with global teams, including offshore support, to ensure seamless 24x7 batch operations.
Engage in continuous improvement initiatives to enhance scheduling performance, reduce failures, and improve turnaround times.
Understand the Endevor environment, ensuring its stability and efficiency.
Implement Endevor processes and procedures to support software development and deployment.
Collaborate with development teams to integrate Endevor into their workflows.
Troubleshoot issues related to Endevor and mainframe systems.
Provide training and support to team members on Endeavor best practices.
Ensure compliance with company policies and industry standards.
Preferred Technical and Professional Experience
Knowledge of ITIL processes (Problem, Incident, Change, Release)
Strong knowledge of Mainframe Operations, Batch Scheduling, and Endeavor.
Hands-on experience with scheduling tools like TWS/OPC, A-AUTO, A-SPOOL.
Proficient in JCL, TSO, ISPF, SDSF, IPL, and mainframe utilities; able to modify JCL as needed.
Skilled in job monitoring, handling abends, analyzing job logs, and performing root cause analysis.
Experience in packet migration using Endevor and maintaining job dependencies, calendars, and scheduling rules.
Ability to identify automation opportunities and maintain accurate documentation for BAU and monthly activities.
Bachelor’s degree in computer science, IT, or related field (mandatory)
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
