JOB SUMMARY
The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to Small and Medium-sized businesses while aspiring to exceed budgeted sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
- Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.
- Coach to and follow Charter's Sales Process
- Works with their sales teams to set sales goals using various systems and tools.
- Resolves customer complaints or other issues that may interfere with efficient sales operations.
- Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.
- Recruit, interview, hire, train, and coach Account executives to achieve sales goals.
- Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.
- Ensures that each Account Executive is executing a living territory plan for the assigned area.
- Manage daily individual rep funnel activity, including contacts, presentations, and sales.
- Completes all administrative tasks related to all sales activities and ensures account executives do the same.
- Has a detailed understanding of Charter's product offerings and value propositions in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.
- Attend and participate in meetings as established by management.
- Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.
- Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
- Perform other Prepare reporting as needed.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English.
- Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals
- Valid driver's license with a satisfactory driving record
Education
- Bachelor's degree in business marketing or related field or equivalent experience
Related Work Experience
- Telecomm product/services sales experience - 5 years
- Business-to-business sales management experience - 5 years
WORKING CONDITIONS
- Office environment and/or outside environment with exposure to inclement weather
- Exposure to moderate noise levels
#LI-TH
SCM565 2024-43592 2024
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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