Manager - Client Adoption Group

TransUnion's Job Applicant Privacy Notice

Team Overview

We are one of India’s leading credit information companies with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
https://www.transunion.com/privacy/global-job-applicant
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
The candidate shall perform onboarding, re-credentialing, and regulatory oversight activities in a checker capacity, ensuring quality, accuracy, and compliance across customer onboarding and credentialing processes. The role will be responsible for reviewing and validating cases processed by makers, monitoring adherence to regulatory and internal requirements, supporting governance
activities, and identifying operational gaps and risks. The position requires strong attention to detail, process knowledge, stakeholder coordination, and the ability to drive consistent control execution across onboarding and re-credentialing activities. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

Role Overview And Core Responsibilities

Roles & Responsibilities

Operational Governance & Quality Assurance

• Review and validate member/ entity onboarding and re-credentialing processed by makers to ensure completeness, accuracy, and compliance with defined policies and procedures.
• Perform quality checks on customer documentation, due diligence records, approvals, and system updates.
• Monitor adherence to established SLAs, control requirements, and operational guidelines.
• Escalate exceptions, process deviations, and regulatory concerns to management in a timely manner.
• Support periodic quality reviews and contribute to the implementation of corrective and preventive actions

Client Credentialing, Onboarding & Re-credentialing Oversight

• Perform checker review of SU, SU3(j), and NSU onboarding and re-credentialing cases.
• Validate customer credentials, supporting documentation, approvals, and due diligence requirements before final closure.
• Ensure onboarding and re-credentialing activities are completed in accordance with internal policies and regulatory requirements.
• Track pending cases and follow up with stakeholders to facilitate timely resolution.
• Assist in maintaining audit-ready documentation and evidence repositories.

Regulatory Compliance, Control Monitoring & MIS

• Support implementation and monitoring of regulatory requirements across onboarding and re-credentialing processes.
• Conduct periodic reviews to identify process gaps, compliance deviations, and control weaknesses.
• Assist in maintaining process notes, SOPs, checklists, and governance documentation.
• Support testing and validation of process changes, regulatory updates, and system enhancements.
• Review management reports, exception summaries, and compliance-related trackers for further review.
• Assisting in management reporting / MIS.

Stakeholder Coordination & Continuous Improvement

• Coordinate with Legal, Compliance, Operations, Sales, Product, and Technology teams to resolve onboarding and re-credentialing issues.
• Support internal and external audit activities by providing required information, evidence, and documentation.
• Identify opportunities to simplify processes, strengthen controls, and improve operational efficiency.
• Participate in governance reviews and contribute insights on recurring issues, quality trends, and operational risks.
• Assist in training and knowledge sharing within the team to ensure consistent execution of processes

Required Knowledge And Experiences

Experience and Skills

• Qualification: Experience in Banking / NBFC / Financial Services preferred or a related field
• Minimum 5+ years of experience in Onboarding. KYC, governance, compliance, risk, or audit roles
• Exposure to RBI data submissions, audits, or inspections – desirable
• Graduate or Postgraduate in Finance, Business, or a related field
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Specialist II, Business Operations