Job Description:
Responsibilities
- 24*7 Support of DXC production Cloud Offerings
- including operations, incidents, service requests and execution of changes
- Proactively and continuously improve the service through
- driving further automation
- fixing incident root causes
- suggesting more agile and effective ways of working
- Take full ownership of incoming actions and issues and drive them to resolution
- Work within a tight Cloud Operations multi-skilled team
- Using the skills you have now
- Consulting with other team members to extend your reach to get to success
- Sharing back what you’ve learned
- Handle some simple NSSR (Non Standard Service requests) logged by customers: provide proposal to customer and implement Work within a tight Cloud Operations multi-skilled team
- Ensure contractual SLAs are met
- Conform and adhere to change management process for customer environments.
- Leverage existing full/partial automation from other teams to expedite deployments
- Understand and contribute to processes and tools used by team
- Identify areas of operations quality deficit or automation opportunities
- Contribute relevant automation and operation artefacts back to DXC Cloud offerings
- Support POC deployments as required for client or automation development
Skills and Qualifications
• Strong experience in system administration and deploy the cloud solutions through Infrastructure as code.
• Strong knowledge in AWS administration, and support experience
• Strong knowledge in the services for not limited to
o AWS Security (IAM, Roles, Policies, etc.)
o S3, EC2, ECS, EBS, AMI
o VPC, Subnet, Route Table, Security Groups, NACL, VPG etc
o SSM, Patch Manager
o Elastic Load Balancing, Auto Scaling, WAF,
o CloudWatch, Cloudtrail, AWS Config
o CloudFormation Template
o AWS Costs and Pricing
o RDS setup and Configuration
• Experience in IPSec VPN between AWS and Customer Data Center.
• Experience in any vRouter, Proxy Server Configuration and Setup.
• Excellent Administration experience in any Operating Systems (Windows 2012 R2, RHEL 6/7)
• Understanding network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP,IP etc)
• Understanding in any Languages Python, Power shell, Bash, Node.JS, Javascript etc will be and advantage
• Understanding and Practicing the Security Best Practices.
• Excellent knowledge in ITSM Process.
Additional Preferred Qualifications
• Build and extend monitoring and dashboard solutions (Splunk etc) for internal and external clients.
• Experience in Configuration management tools (Ansible, Chef etc)
Qualifications: -
• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field.
• AWS Sysops Administrator Associate
• AWS Certified Solution Architect Professional
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