Manager - Cloud Operations Engineering

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
This position is a hybrid position. We are seeking candidates within commutable distance from our Q2 office.
A Typical Day:
Management responsibilities for all staffing and operations, including hiring, work scheduling, performance management, rewards and recognition, training, and career development.

• Provide leadership and oversight to a team of technical resources delivering infrastructure and service delivery projects.
• Experience in managing server and data center assets
• Expertise in Cloud technologies, particularly Azure, with hands-on experience in leading cloud migration initiatives.
• Knowledge of IT Infrastructure projects and strategies, preferably gained through various project roles
• Proficient in the latest industry trends and technologies, including VMware, Windows Server, Linux, etc.
• Foster a culture of continuous improvement, innovation, and high performance within the team.
• Liaise with senior management and stakeholders to report on project progress and align infrastructure developments with overall business strategy.
• Knowledge of the ITIL framework
• Networking and Security: VPN, DNS, Cloud Firewalls, Load Balancers
• Engage in continuous improvement via regular reporting metrics and use these metrics to drive team and process improvements (including but not limited to processes, technology, team, customer service, methodologies, and capabilities)
• Effectively manage projects to meet deadlines and achieve results
• Provide assistance and communication with other departments and escalation points relevant to the troubleshooting and resolution of customer issues
• Develop and maintain effective relationships with other departments and executive leaders
• Lead staffing, onboarding, training, development, and performance management.
• Manage both the productivity and quality of work down to the individual engineer level
• Generate critical reports for Management including, but not limited to, system availability, service level agreements, ticket resolution, and customer issues.
• Set an example of fierce commitment to customer satisfaction
• Subject to on-call 24x7x365

Preferred Hands-On Experience:

• Windows Administration
• Linux/UNIX Systems Administration
• Network Engineering
• AWS Administration
• Azure Administration
• Jira, Confluence, Bitbucket
• Nomad, Docker, Containerization

Bring Your Passion, Do What You Love. Here's What We're Looking For:

• Typically requires a Bachelor's degree in (relevant degree) and a minimum of 10years of related experience; or an advanced degree with 8+ years of experience.
• Typically requires 1-2 years managing and developing employees. You're highly motivated and organized, with a minimum of 4 years prior experience developing and innovating processes with success.
• Technical understanding of networking and Linux/Unix-based operating systems - Docker, Kubernetes, AWS, APIs, etc
• Experience in delivering training or education to groups and individuals
• Soft skills in partner/relationship management to influence stakeholders
• Skilled in utilizing network management monitoring tools.
• Excellent verbal, written, and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
• Strong problem-solving skills, critical thinking, excellent analytical ability, metric driven
• Team building, mentoring, and coaching skills
• Work well under pressure and with differing levels of staff / Management
• Self-disciplined, self-motivated, and the ability to organize and prioritize time effectively.
• Flexible, creative, able to think quickly, take the initiative, and willing to make judgment calls.

We'd be super excited if you have any of the following:

• Partnering with fellow managers to lead a global team in a 24x7x365 follow the Sun model
• Operations background (e.g., at some point working in NOC, as a sysadmin, etc.)
• A track record of successful Cloud migration
• A track record of building and expanding the scope of high-performing and highly engaged teams

This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.